Help Desk Specialist

Fidelity Talentsource Albuquerque , NM 87102

Posted 3 weeks ago

Job Description:

Help Desk Specialist

Fidelity TalentSource is currently hiring for a Help Desk Specialists in Albuquerque, New Mexico at Fidelity Investments.

Training will be conducted 8a-5p, Monday - Friday for 3-4 weeks. Afterwards, shifts may vary.

For the first 90 days on assignment, you will be on a probationary period, possible temp to perm opportunity.

The Help Desk Specialist will provide technical support to end users, Fidelity Associates, on a variety of issues via telephone and email/chat channels. They will identify, research and resolve technical problems utilizing effective tracking and monitoring technical tools and support documentation to ensure timely resolution.

Responsibilities:

  • Diagnose and resolve technical hardware and software issues

  • Research issues using available information resources

  • Advise users on actions taken

  • Document all help desk interactions in the appropriate ticketing tool Identify and escalate situations requiring urgent attention

  • Track and route incidents and requests to appropriate groups and document resolutions

  • Inform Techworks management of recurring problems Remain current with system information, changes and updates

Qualifications:

  • Associates degree/technical certification or equivalent work experience preferred

  • Working knowledge of fundamental operations of Windows, Microsoft Office, Apple/MAC, and other emerging technologies

  • Knowledge of relevant ACD telephony systems & mobile device experience

  • Remote/VPN technologies Experience in industry customer service best practices & supporting a corporate environment

  • Related experience and training in troubleshooting and providing Help Desk Support

  • Proficient typing skills and ability to type a minimum of 45 wpm

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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Help Desk Specialist

Fidelity Talentsource