Help Desk Specialist

F2 Systems, LLC Oceanside , CA 92049

Posted 3 weeks ago

Help Desk / Service Desk Specialist providing 24/7 Hlep Desk Support to the USMC. Help Desk Specialist responds to and diagnoses problems through discussion with users. Ensures a timely process though which problems are controlled. Includes problem recognition, research, isolation, resolutions, and follow-up steps. Candidate will be working at the Operating Forces Tactical Systems Support Center at Marine Corps Tactical Systems Support Activity Camp Pendleton, CA. This service center is a secure classified environment. The applicant is responsible to quickly field, diagnose, and route telephone calls from the Operating Forces to C4I analysts in the workplace. Tactical / commercial C4I systems knowledge and customer service skills are a must.

Help Desk Specialsts will be required to work rotating shifts which amy include nights and weekends.

Requirements

Active DoD Sponosred Security Clearance

2+ Years Help Desk Support and Troubleshooting Past working experience with C4I Systems and USMC preferred.
Certifications:
CompTIA SEC+ CE

Benefits

Benefits offered for Full Time positions to include Medical, Dental. Life/Disability, 401k, etc

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk ReceptionistCheck In/Check Out

Tri-City Medical Center

Posted 1 week ago

VIEW JOBS 2/14/2020 12:00:00 AM 2020-05-14T00:00 Overview Position Summary: The front desk receptionist-Check-in/Check-out provides patients and guests with a positive in-person impression. Works with the practice patients, clinical teams, and business offices on accurately checking in, collecting ID and Insurance Cards, signatures and copay/deductible, balances for the physician, MRI or Physical Therapy visit. The front desk ensures timely patient flow into the back office, reports any delays to the patients and/or physician teams. The front desk/check out will ensure that patient satisfaction goals are met or exceeded. Duties and Responsibilities: Registration * Accurately ensures that all visit paperwork is ready at time of visit * Verifies, collects and scans patient ID card, insurance ID card into PM/EHR system * Collects and scans any needed signatures on financial, HIPAA and arbitration forms * Collects co-pay, coinsurance, deductible or balances due * Updates all patient demographic information into the Practice Management system * Enters all required MACRA measurements onto EHR at the time of arrival * Scans front office documents into EHR system and catalogs to patients chart * Schedules follow up appointments as necessary * Schedules new patient appointments, walk-ins or as needed * Coordinates patient pick-up with preferred facilities Customer Service * Uses a friendly voice, speaks clearly and understandably * Provides information needed for patient visit including directions to the appointment location/s * Strives for maximum patient satisfaction and mentioning on Patient Satisfaction Reports * Uses effective communication techniques to engage the patient and welcome them into the practice End of Day * Balances physical cash, check and credit collections * Balances against PM reports * Turns money into Billing Office at the end of each day Cross Function * Works in collaboration with registration, telephone and clinical personnel * During times of high volume or absenteeism, Receptionist may be asked to provide cross coverage for check-in or check-out * May assist patient with forms completion in person Practice Requirements * Ensures that patient confidentiality is always protected, both audible and visible * HIPAA Notice of Privacy Practices is on display and given to all new patients and then every three years * Ensure compliance with all medical practice regulations, such as, but not limited to; HIPAA and OSHA * Performs additional duties as assigned Safety and Infection Control Responsibilities Responsible to maintain a safe and clean environment, including department/unit based safety and infection control requirements. ESSENTIAL ORGANIZATIONAL BEHAVIORS * Demonstrates behaviors that are consistent with the Medical Center's Mission and Values * Performs job responsibilities in an ethical, compliant manner consistent with the Medical Center's values, policies, procedures and code of conduct. * Works well with team members toward a common purpose. Reinforces the efforts and goals of the work group. Supports the team's decisions, regardless of individual viewpoint. * Demonstrates flexibility in schedules and assignments in order to meet the needs of the Work Unit/Department. * Utilizes, maintains, and allocates equipment and supplies in a cost effective and efficient manner. Improves productivity through proper time management * Seeks feedback from customers and team members in order to identify and improve processes and outcomes. Qualifications: ESSENTIAL COMPETENCIES, KNOWLEDGE & EXPERIENCE * Experience with Insurance (HMO, PPO), preferred * High School Diploma, required * Front Desk experience, required * Minimum of 1 year of experience in health care, preferred * Understands insurance verification for new and current patients, preferred * Strong background in customer service, required * Bilingual, preferred * Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work. Tri-City Medical Center Oceanside CA

Help Desk Specialist

F2 Systems, LLC