Help Desk Specialist, Defense Readiness Reporting System

KBR Alexandria , VA 22313

Posted 2 months ago

Title:

Help Desk Specialist, Defense Readiness Reporting System

Job Summary:Provide technical resolution to users of DoD SIPR web application. Follow defined standard operating procedure (SOP) for incident, ticket documentation, escalation, notification, and resolution for users of the Defense Readiness Reporting System-Strategic (DRRS-S).

Required Qualifications:

  • Active SECRET clearance.

  • Work hours: after a short initial training period, must be willing to work swing, night, and weekend shifts.

  • Experience working on a technical help desk in a corporate environment.

  • Act as the primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets.

  • Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.

  • Excellent customer service skills.

  • Excellent communication skills.

  • Excellent troubleshooting abilities.

  • Requires a high school diploma or equivalent and 1 to 2 years of experience.

Desired Qualifications:

  • CompTIA Security+ certification or Information Technology Infrastructure Library (ITIL) certification.

Scheduled Weekly Hours:

40

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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Help Desk Specialist, Defense Readiness Reporting System

KBR