Help Desk Service Support Specialist-Associate

Covenant Health Knoxville , TN 37902

Posted 2 months ago



FT: Shift: Days. Monday

  • Friday 8am

  • 5:00pm.

Required to work day shift on wekend once every 11 weeks and some holidays.

Will be required to work day shift on a weekend once every 11 weeks and some holidays.

Under general supervision, provides call-center support to end-users for PC, server, telephony, network, applications and hardware.


One (1) year of related experience preferred. Strong customer service skills and IT troubleshooting skills.

Help desk experience with strong computer and communication skills preferred. Must be able to type at least 40 wmp and have good time managment skills.


Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to an Associate's degree. Preference may be given to individuals possessing an Associate's degree in a directly-related field from an accredited college or university

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Coding Support Specialist

Summit Medical Group

Posted 3 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 About Summit Medical Group Summit Medical Group is East Tennessee's largest primary care organization with more than 300 providers at 60 practice locations in 14 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, three express clinics, central laboratory and sleep services center. Summit provides healthcare services to more than 260,000 patients, averaging over one million encounters annually. For more information, About Our Career Opportunity Summit Strategic Solutions (a business partner of Summit Medical Group) is seeking Risk AdjustmentCoding Support Specialist to perform a comprehensive documentation review of the outpatient Progress Notes for assigning the appropriate ICD-10Diagnosis Codes for accuracy of disease burden. This is a Value Based Care organization that is rapidly expanding with room for growth and opportunities within. In compliance with CMS and the Official Coding Guidelines in ICD-10-CM, this position identifies conditions through clinical documentation reviews specific for HCC Risk Adjustment Data Validation. The goal is to accurately represent the patients fully documented disease burden in accurate diagnosis codes for communication to CMS for Risk Score Assignment. This is NOT a medical billing position, there is NO CPT code assignment, and NO revenue cycle management.. This is a position is in Risk Adjustment for CMS with HCC diagnosis coding. Opportunity for paid on the job training and paid exam fees for CRC certification for qualified candidates. Clinical knowledge and/or disease burden awareness and high level analytical skills are utilized in the clinical documentation reviews and diagnosis code assignment. Record review consists of reading and reviewing clinical documentation within the electronic health record for ICD-10 code assignment. You must like to read. . EXAMPLES OF DUTIES: (List does not include all duties assigned) * Review of clinical documentation in the progress note for accuracy of diagnosis coding to the highest level of specificity in a timely and efficient manner. * Through Progress Note and electronic health record reviews, accurately correct/assign diagnosis codes to ensure ICD diagnosis coding and clinical documentation criteria, rules and guidelines have been met in accordance to policy. * Through Progress Note reviews, identify and report trends observed for educational opportunities in clinical documentation specificity, reporting any documentation trends, provider feedback and/or communications for improvements, training and educational opportunities for staff and/or providers. * Maintain continuous, effective, positive and appropriate communication as a way to prevent risk for the organization * Desire to read clinical documentation to accurately assign diagnosis code specificity for severity of illness to report disease burden to CMS via diagnosis codes meeting all documentation requirements as part of risk mitigation and risk prevention. * Actively participate in all applicable meetings, webinars and or communications as a way to remain updated on any diagnosis coding rules and/or documentation changes from appropriate credible sources for accurate diagnosis coding and clinical documentation rules in addition to independently seeking CEU's if needed to maintain credentials with the AAPC/AHIMA. * Take accountability as a certified professional to ethically and thoroughly review all clinical documentation within the progress note(s) using all applicable tools and communications for capture of full disease burden ADDITIONAL INFORMATION: * Several positions immediately available * Paid on the job training for the qualified candidates * Paid exam fees for CRC certification with qualified candidates * Rapidly growing organization with multiple opportunities for growth * Flexible schedule for life balance * This position does not contain responsibilities such as medical billing, CPT coding, revenue cycle management, claims or E/M levels. Requirements EDUCATION: * College degree preferred, must have completion of accreditation level coursework in, anatomy and physiology, and medical terminology, ICD-10 CM diagnosis coding helpful EXPERIENCE: * Strong reading skills with the ability to extract information for appropriate diagnosis code assignment a must * Experience with CMS Medicare Advantage Risk Adjustment Data Validation and HCC coding desired * ICD-10 diagnosis coding experience desired * Ability to read clinical documentation to extract all appropriate diagnosis codes for accuracy of assignment (multiple codes) * Health plan Risk Adjustment process's and system experience for CMS RADV and risk score assignment and acceptance is helpful CERTIFICATION/LICENSE: * Preferred current and ongoing certification as a CCS-A, CCS, CCS-P, CRC, CPC, CPC-H or other coding certification * AHIMA/AAPC Certified a plus * Certification as a RHIA, RHIT, CRC, CHDA, CCDIS also accepted (others may be considered) Apply On-lineSend This Job to a Friend © Copyright Summit Medical Group, P.L.L.C. Corporate Offices: 1225 E. Weisgarber Rd. Ste 200 Knoxville, TN 37909 Phone: 865-584-4747 Fax: 865-584-1363 Physician & Staff Login Proudly serving the following counties in East Tennessee: Knox | Loudon | Blount | Sevier | Greene | Anderson Roane | Jefferson | Campbell | Monroe | Union Summit Medical Group Knoxville TN

Help Desk Service Support Specialist-Associate

Covenant Health