Help Desk Service Analyst

Wipfli LLP Wausau , WI 54402

Posted 2 weeks ago

Overview

Wipfli LLP is seeking candidates for a Help Desk Service Analyst role ideally in the Milwaukee, Eau Claire or Green Bay market. Under the direction of the IT Manager, this professional provides quality technology support to firm associates, ensuring a high degree of customer satisfaction, timeliness, and consistency, in accordance with firm policies and procedures.

Responsibilities

  • Provide excellent customer service support to firm associates for core MS Office products or other hardware and software issues Resolve issues in accordance with HelpDesk Procedures Provide on-site issue resolution of hardware and software issues in assigned offices Act as the IT liaison between firm associates and other support staff in the process of issue resolution for escalated issues Acquire and maintain knowledge of firm systems and support policies and procedures Record all actions, communications, and resolutions for issues being investigated in appropriate systems according to firm policies and procedures Escalate complex hardware and software issues per HelpDesk policy Provide on-call support outside of normal business hours for firm associates hardware and software issues on a rotating schedule with other Service Analysts Review and maintain Help Desk documentation and knowledge base as directed or indicated according to firm policies and procedures Participates in IT projects as directed

Qualifications

  • Requires a High School Diploma or an equivalent combination of education and experience An Associate Degree in Information Technology would be preferred Prior computer system experience including Windows Operating System and knowledge of Microsoft Office products Hardware maintenance and repair skills desired Proficient in Word, Excel, and Outlook Other: Experience with Power Point preferred

Women, minorities, veterans and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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Help Desk Service Analyst

Wipfli LLP