Help Desk Senior Associate

NTT Data Corporation Nashville , TN 37201

Posted 3 weeks ago

Req ID: 70385

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Help Desk Senior Associate to join our team in Nashville, Tennessee (US-TN), United States (US).


  • Providing ongoing processing in incidents, problems and service requests generated by users

  • Meet and maintain SLAs

  • Ensure quality assurance and continual improvements

  • Responding to and diagnosing problems through discussion with users

  • Ensuring a timely process through which problems are resolved, including problem recognition, research, isolation, resolution, and follow-up steps

  • Providing support to end users on a variety of issues

  • Responding to telephone calls, email and personnel requests for technical support

  • Documenting, tracking, and monitoring problems to ensure a timely resolution

  • Interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem

  • Simulating or recreating user problems to resolve operating difficulties

  • Recommending systems modifications to reduce user problems

Must Have

  • 1 year of experience supporting a high-volume call center/service desk
  • 1 year of experience providing high-level customer service over the phone
  • 1 year of experience in an IT environment

Nice to have Skills

  • Proficiency in Remedy ticketing system, Windows 7, Microsoft Office 2010-2013, SharePoint, GoTo Assist, Active Directory, and BlackBerry Enterprise Server

  • HDI certification

  • Excellent verbal and written communication skills

  • Strong customer service attitude


High School Diploma

This is a 24/7 environment and must be able to work 1st, 2nd or 3rd shift.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Provider Data Senior Associate


Posted Yesterday

VIEW JOBS 12/14/2019 12:00:00 AM 2020-03-13T00:00 It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. This position requires the utilization of independent judgment, critical thinking, problem solving skills, logic and discretion to work in a fast paced production driven environment. The individual in this position plays a major role in the analysis and maintenance of provider data. They will also provide constructive feedback on quality issues which can be addressed through focused training to better maintain provider data. The individual will interface with several departments within the organization by performing analysis of provider data and provide detailed data entry decisions. Knowledge and understanding of contracts, rates and fee schedules is a plus. Responsibilities: * Entering and maintaining participating and non-participating provider data in the QNXT system * Research and analysis projects to maintain provider data * Correcting provider data in QNXT based off provider claims submission * Responsible for the quality of provider data entered in QNXT Qualifications * Understanding of Medicare and Medicaid * Capable of understanding standard contract language * Capable of reviewing health care claims * Able to research and analyze data * Able to work independently and as a member of a team * Must be able to multi-task and handle high priority issues * Able to meet deadlines * Good written and oral communication skills * Intermediate skills with Microsoft Excel and Word * Healthcare Knowledge * Data Entry Skills * High School Diploma or GED required Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require an accommodation based on your physical or mental disability please email: Do not email for an update on your application or to provide your resume as you will not receive a response. Cigna Nashville TN

Help Desk Senior Associate

NTT Data Corporation