Help Desk Representative

Qsronline.Com, Inc. Corpus Christi , TX 78404

Posted 2 weeks ago

QSROnline is a premier Corpus Christi software company. We specialize in software to assist restaurant owners and operators to increase operational oversight and decrease costs. Visit go.qsronline.com for additional information.

Help Desk Representatives are our first point of contact for customer services and retention. They take pride in our company and exude professionalism in all customer communications/interactions.

This is a full time position with 37 hours of work Monday through Friday and 3 hours on Saturday (in the morning). After the probationary period, this positions is eligible for full benefits.

Food service experience is required. Food Service Team Lead experience is preferred but not required. Call center experience is preferred.

Applicants should be "tech-savy" and thrive in a fast paced environment.

This position earns $10 per hour.

Requirements

  • Answers incoming telephone calls, following up with outbound phone calls, responding to live online chats and resolving trouble tickets by email.
  • Completing Data Verification Processes on Saturday morning to proactively troubleshoot on our customer's behalf.
  • Answers questions about organization and provides callers with resolutions for software or training issues.
  • Perform other delegated tasks to completion.

Benefits

  • Full time employees are offered medical, vision and dental
  • Matching 401K plan
  • Casual work environment
  • Fantastic, friendly, driven, co-workers
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Help Desk Representative

Qsronline.Com, Inc.