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Help Desk Rep/Operator (Full Time)

Expired Job

Universal Health Services Amarillo , TX 79105

Posted 3 months ago

Northwest is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work.

A hospital is only as good as its caregivers. That's why we're looking for allied health professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.

Northwest Texas Healthcare System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

DISCLAIMER

Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

POSITION SUMMARY:

Coordinates the IS Help Desk and service calls from users. Provides first level of support, escalates and routes service requests appropriately.

PROVISION OF SERVICES
1.Respond to telephone calls, emails and web requests for technical support. Provide first level of support, escalate and route service requests appropriately.
2.Track and monitor problems and requests to ensure timely resolutions.
3.Work with printer vendor to replace toner cartridges when necessary.
4.Perform employee system access table updates. Coordinate efforts with Technical and Support Services Teams and update the role-based access database.
5.Maintain logbook on equipment signed out for repairs.
6.Assist in evaluating and planning tasks for projects, department moves, etc.
7.Update employee time sheet in IMTS as needed.
8.Pickup and distribute departmental mail.
9.Order office and computer supplies. Track and update inventories.
10. Properly document and track software licenses, new equipment, replacements, and disposals in the Help Desk System
11. Manage pager inventory, repairs, replacement, and expenses.
12. Track IS expenses and issue check requests for invoices.
13. Perform other duties as assigned.
14. Maintain a professional image and reflect the department and hospital's philosophy of excellence and professionalism in customer service while directly performing the job and at all times while representing the department and the hospital.
15. Follow NWTH compliance programs and federal and state regulatory guidelines.

EDUCATION, TRAINING, EXPERIENCE AND LICENSES/REGISTRATIONS REQUIRED:

REQUIRED QUALIFICATIONS:

  • Excellent communication and organizational skills

  • Working knowledge of personal computers and other productivity software

  • Working knowledge of MS Windows operating system features and configuration

  • Working knowledge with MS Office applications

  • Ability to multi-task and manage conflicting priorities

  • Exhibit a can-do positive attitude

  • High school diploma or equivalent

DESIRED QUALIFICATIONS:

  • Experience using a Help Desk trouble ticketing system

  • Familiarity with software that enables the remote control of workstations in a networked environment,

  • Knowledge of Microsoft Active Directory

  • Experience working in a healthcare environment

Physical and Sensory Requirements:
1.Ability to read and write in English
2.Ability to speak and hear, to allow discussions with employees and peers.
3.Ability to cope with and remain calm under stress
4.Ability to respond to pages
5.Ability to evaluate and interpret information and make independent decisions
6.Bending and lifting (10-70 lbs), grasping, fine hand coordination, pushing and pulling.
7.Must be able to tolerate occasional long hours and occasional loud noise.


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Help Desk Rep/Operator (Full Time)

Expired Job

Universal Health Services