Help Desk Operator

Summary:

Assists the department in daily activities; enters data and performs routine clerical duties in order to complete and/or maintain business records and reports; immediately reports all concerns to the Department Supervisor or Manager

Responsibilities:

• Performs repetitive data entry.

• Searches, interprets, selects and codes documents and records as needed.

• Operates various office equipment, software and/or tools required by the department to complete assigned tasks.

• Answers and responds to incoming phone calls and emails requesting support relative to the assigned department.

• Performs routine record filing and may be responsible for the set up and maintenance of filing systems.

• Receives and distributes mail, reports and other departmental records.

• Researches and analyzes data under the guidance of higher-level personnel.

• Communicates clearly and accurately with internal and external customers.

• Performs simple mathematical equations and completes routine forms as needed.

• Maintains operating knowledge of manual and computer systems utilized by the assigned department.

• Supports other departments during installs, upgrades and conversions according to goals of the assigned department.

• Receives cross-training in one or more departmental functions and is able to perform duties for any absent personnel within the department.

• Trains and develops new and existing personnel.

• Completes departmental reporting as needed.

• Completes other duties, including special projects, as assigned by Management.

Education Requirements:

• High School Diploma or GED

Experience Requirements:

• See Grade Level Distinctions

Skill Requirements:

• Experience with Word, Excel, and other MS Office Suite applications

• Effective listening, telephone, verbal and written communication skills

• Accurate computer keyboard and data entry skills

• Ability to learn new products and technology quickly

• Positive, professional attitude and adaptive to change

• Ability to sit for extended periods of time in a relatively stationary position

• Ability to perform repeated bending, standing and reaching

• Ability to occasionally lift up to 40 pounds