Help Desk, Mid

Mantech International Corporation Springfield , VA 22156

Posted 3 weeks ago

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented individual to join our Help Desk team in the Springfield, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.

Job Description

You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.

As a Service Desk Lead, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

Responsibilities

  • Manages the Service Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities

  • Performs staff scheduling to ensure Service Desk coverage during operating hours 0500ET- 1900ET

  • Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department

  • Ensures that decisions made to improve the overall customer support of the Service Desk are continually carried through

  • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.

  • Resolves problem situations in a professional manner.

  • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service

  • Solves problems and makes decisions on a daily basis relative to Service Desk responsibilities.

  • Ensures that effective Service Desk representation takes place for the coordination of work processes and projects with other departments and divisions

  • Contribute to improving customer support by actively responding to queries and handling complaints

  • Follow up with customers to identify areas of improvement

  • Participates in special projects as required.

  • Represent Manager in their absence or as directed.

Position Requirements:

  • Associate's degree or equivalent combination of education and experience is required

  • Requires two or more years of related technical and managerial experience in a Enterprise environment

  • Must have current A+ CE or Security + CE Certification

  • Must have ITIL Foundations Certification or relevant knowledge of ITIL process and procedures

  • Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities

Security Requirements:

An Active TS/SCI clearance is required

Qualifications Requires Bachelors Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems. Degrees See Qualifications Years of Experience See Qualifications Position Type Full-Time Shift Day Overview ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.

Apply Now Save to cart

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accomodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accomodation please click careers@mantech.com and provide your name and contact information.
2010 ManTech International Corporation. All Rights Reserved.

About ManTech | Terms of Use | Contact ManTech | EEO Poster


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Ui/Ux Product Designer Mid

Booz Allen Hamilton Inc.

Posted 6 days ago

VIEW JOBS 4/15/2019 12:00:00 AM 2019-07-14T00:00 Job Description Job Number: R0047271 UI/UX Product Designer, Mid Key Role: Support day-to-day to task, including overseeing the team's operations and processes, championing and modeling software quality and craftsmanship, and updating stakeholders on progress. Assist with the development team manage expectations, build and communicate realistic plans, and continuously improve. Work with program and project managers, second-level management of technical delivery staff, and participate in hiring and training staff. Basic Qualifications: * 5+ years of experience with Web design or graphics * Experience with creating UI design concepts for applications and Web sites * Experience with design tools, including Adobe Creative Suite, Photoshop, Illustrator, Fireworks, or InVision * Experience with converting designs into fully compliant HTML 4 or HTML 5 and CSS files * Experience with developing data visualizations, visual design, or infographics * Experience in prototyping tools with Framer, Pixate, or Form * TS/SCI clearance * BS degree in CS, Statistics, Mathematics, or Engineering Additional Qualifications: * Knowledge of mobile OS and app languages, including HTML, Android, iOS, Swift, C Object, and C# * Knowledge of Web services environments, languages, and formats, including RESTful APIs, HTML, JavaScript, XML, KML, SOAP, and JSON * Agile Development, ITIL, or related Certifications Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. We're an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change. DIG100 Booz Allen Hamilton Inc. Springfield VA

Help Desk, Mid

Mantech International Corporation