Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Help Desk Manager (Washington, DC)

Expired Job

Leidos Washington , DC 20319

Posted 2 months ago

Description

No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Our Civil business is helping to modernize and manage infrastructure, systems and controls, and cyber security for civilian agencies and commercial clients around the globe. With core competencies in information technology, energy and environment, complex logistics, and specialized engineering, we solve technical challenges and implement newfound efficiencies on a number of programs!

Protect yourself and your family, with the benefits of working for a world-class employer. When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute's "World's Most Ethical Companies" Leidos...We strive to make the complex clear.

  • Requires an ACTIVE Top Secret Security Clearance*

Duties and Responsibilities:

  • Provide one-on-one customer support to users of ITADD applications and systems including but not limited to Sentinel, Delta, Guardian, CyberGuardian, eGuardian, FISAMS, FISANOMS, ORION, ReBRSA, VETT2g, TSFIDS, and other applications as they are deployed in the ITADD suite.

  • Operate the help desk phone system/or and service desk tracking system, answer incoming user calls or requests, log tickets and service requests, review incoming tickets and service requests, research and provide resolution to user problems, escalate tickets and requests to appropriate personnel, as well as monitor and report on service desk performance.

  • Ongoing service desk operations and as such shall be required to provide business and project management support to ensure that specified tasks are planned and executed in an efficient and timely manner.

  • ddvise government personnel on incremental changes that could lead to continuous improvement in service desk delivery and customer satisfaction.

  • Previous experience in service desk operations and execute a training program for service desk support staff to ensure that operational service desk technicians have the knowledge required to assist users directly through their initial contact with the service desk.

LeadGen

LeadGenHD

Qualifications

Required Qualifications:

  • Requires high school diploma or equivalent and 5+ years of prior relevant experience.

  • Must have the ability to become proficient in system use and interoperability.

  • Must be capable of evaluating and providing resolution for user tickets independently, documenting resolution in the appropriate ticketing system and communicating directly with users

  • Must have a minimum of two years of IT or customer support experience.

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Life Insurance Sales Manager And Agents Leads Washington DC

Asurea Insurance Services

Posted Yesterday

VIEW JOBS 11/17/2018 12:00:00 AM 2019-02-15T00:00 <h3>We believe it’s cool to love what you do, and to do it well!</h3><p>Are you stuck in a position where your income is capped or maybe you are tired of not making what you deserve with no management opportunities?</p><p>Join a sales force that doesn’t put limits on your ambition. </p><p><em>Asurea is America’s #1 seller of Mortgage Protection insurance and Final Expense insurance and one of the largest associations of agents and agencies of its kind. </em>We have opportunities in your area and need your help. Families are waiting to be protected and we just can't keep up with the demand. We have all the tools and resources you need to succeed - we just need your enthusiasm and positive attitude to put it all into place!</p><p><br></p><h3>No Cold Calling!</h3><p>Forget about it...Our agents spend 90% of their time closing sales, and we will teach you our proven system to make that happen for you too! We have more leads than we do agents all across America and families waiting to be protected right now. How do we back up these words? We own our lead source -- Our innovative, in-house direct mail lead program is second to none.</p><p><br></p><h3>Asurea’s Advanced Training and Support</h3><p>We are not only big on training for our products, but we are also big on personal development.</p><p>Our training has been hailed as the best and most comprehensive in the industry today...focusing on YOU... providing weekly training and support as well as ongoing webinars, teleconferences and one-on-one mentors—you will feel confident and know you can be successful!</p><p><br></p><h3>The Asurea Advantage</h3><ul> <li> Exclusive and protected territories</li> <li> Management opportunities</li> <li> Preferential treatment with our carriers</li> <li> Simplified case management; fast and efficient policy processing.</li> <li> Access to over 40 of the nation’s top carriers: we have all top companies/products to support life insurance (Term, UL, IUL, Whole Life etc.), Mortgage Protection, Final Expense, Medicare, Long Term Care and Disability options</li> </ul><p><br></p><p><strong>Requirements</strong></p><h3>LIFE INSURANCE LICENSE REQUIRED FOR YOUR RESIDENT STATE.</h3><ul> <li>A valid driver’s license and reliable transportation</li> <li>Bilingual English/Spanish a plus</li> </ul><p><br></p><p>Begin Your Sales Future Today…APPLY NOW!!!</p><p><strong>Find more of what Asurea does in our communities: </strong><a href="https://workable.com/nr?l=https%3A%2F%2Fwww.asurea.com%2Fasurea-blog%2F" rel="nofollow noreferrer noopener" class="external"></a><strong><a href="https://workable.com/nr?l=https%3A%2F%2Fwww.asurea.com%2Fasurea-blog%2F" rel="nofollow noreferrer noopener" class="external">https://www.asurea.com/asurea-blog/</a></strong><br></p><p><strong>Benefits</strong></p><p>Unlimited Earning Potential – you control how much you want to make!</p> Asurea Insurance Services Washington DC

Help Desk Manager (Washington, DC)

Expired Job

Leidos