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Help Desk Level II (Supporting Company Employees)

Expired Job

Odyssey Information Services Addison , TX 75001

Posted 2 months ago

Level II Help desk role

Implementing ServiceNow early next year. ITSM experience is a plus but NOT required.

Support over 200 corporate locations

Will be opening up Service BAR, users can walk up with their issues instead of logging a ticket This role will be mostly phone support initially and is averaging 6 phone calls a day. The calls can be long and intensive and need to be resolved and not left hanging.

Will be training and mentoring level 1 help desk.

Have a separate Application Support team, so this team does not do any direct app support.

He is working on starting a Service Bar, so, another reason why communication/personality is important. They will help users face to face.

Enterprise level environments experience is a big plus.

There is not a heavy call load, more like 6 calls/day, but they take longer and this candidates needs to be able to see them through to completion.

Interview process: 30 minute phone interview process: 30 minute phone interview with Help desk Manager.

previous help desk experince
6 months to perm

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Help Desk Level II (Supporting Company Employees)

Expired Job

Odyssey Information Services