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Help Desk Level I

Expired Job

Kelly Services Alpharetta , GA 30004

Posted 3 months ago

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Investigate, analyze and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.

Take ownership of the customer issue to resolution.

Document session notes and complaints in appropriate systems.

Provide fast response and maintain a high level of professionalism at all times.

Support multiple products.

Document session notes and complaints in appropriate systems.

Perform other duties or special projects as assigned.

QUALIFICATIONS:

This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (8am 8pm EST Mon-Fri), holidays and overtime.

MINIMUM REQUIREMENTS

2 year college degree in a IT related field or CompTIA Net+ certification, MTA certification, Apple OS certification

2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.

2 years of experience in troubleshooting network environments IE... TCP/IP, LAN, DNS, Client/Server configuration, user permissions.

1-2 years of experience supporting Windows versions: XP, Vista, 7, 8, Server 2008 & Server 2012

1-2 years of experience troubleshooting MS SQL.

PREFERRED REQUIREMENTS

Experience troubleshooting MySQL including installation and support

Experience troubleshooting with the MAC OS environment

Basic knowledge of cloud computing concepts

Experience supporting applications on Linux/Unix-based systems

Experience supporting web based applications

Teamwork Must be willing and able to work closely and effectively with other departments, peers, etc.

Results Orientation Must consistently deliver results.

Communication Must be able to effectively communicate in both written and verbal forms.

Positive Attitude Does what it takes to successfully accomplish goals

Soft Skills- The ability to engage customers verbally in a professional manner

RELATIONSHIPS:

Internal relationships:

Reports to the Technical Support Supervisor

Frequently interacts with all functional departments

External Relationships:

Frequently interacts with customers and partner dealers

For immediate consideration, please email resume to


Why Kelly


?

With Kelly, youll have direct connections to leading IT organizations in the best companies around

the globe offering you the chance to work on some of todays most intriguing, innovative and high-

visibility projects. In a field where change is the only constant, our connections and opportunities

will help you take your career exactly where you want to go. We work with 95 of the Fortune 100

companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career

today.

AboutKelly Services


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.


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Help Desk Level I

Expired Job

Kelly Services