Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Help Desk Level I

Expired Job

Kelly IT Alpharetta , GA 30022

Posted 5 months ago

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Investigate, analyze and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.

Take ownership of the customer issue to resolution.

Document session notes and complaints in appropriate systems.

Provide fast response and maintain a high level of professionalism at all times.

Support multiple products.

Document session notes and complaints in appropriate systems.

Perform other duties or special projects as assigned.

QUALIFICATIONS:
This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (8am 8pm EST Mon-Fri), holidays and overtime.

MINIMUM REQUIREMENTS
2 year college degree in a IT related field or CompTIA Net+ certification, MTA certification, Apple OS certification
2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
2 years of experience in troubleshooting network environments IE... TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
1-2 years of experience supporting Windows versions: XP, Vista, 7, 8, Server 2008 & Server 2012
1-2 years of experience troubleshooting MS SQL.

PREFERRED REQUIREMENTS

Experience troubleshooting MySQL including installation and support

Experience troubleshooting with the MAC OS environment

Basic knowledge of cloud computing concepts

Experience supporting applications on Linux/Unix-based systems

Experience supporting web based applications

Teamwork Must be willing and able to work closely and effectively with other departments, peers, etc.

Results Orientation Must consistently deliver results.

Communication Must be able to effectively communicate in both written and verbal forms.

Positive Attitude Does what it takes to successfully accomplish goals

Soft Skills- The ability to engage customers verbally in a professional manner

RELATIONSHIPS:
Internal relationships:

Reports to the Technical Support Supervisor

Frequently interacts with all functional departments
External Relationships:

Frequently interacts with customers and partner dealers

For immediate consideration, please email resume to

Skills:
Tech support, help desk, desktop
Contract


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Help Desk Level I

Kelly Services, Inc.

Posted 1 week ago

VIEW JOBS 1/5/2019 12:00:00 AM 2019-04-05T00:00 ESSENTIAL DUTIES AND RESPONSIBILITIES: * Investigate, analyze and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software. * Take ownership of the customer issue to resolution. * Document session notes and complaints in appropriate systems. * Provide fast response and maintain a high level of professionalism at all times. * Support multiple products. * Document session notes and complaints in appropriate systems. * Perform other duties or special projects as assigned. QUALIFICATIONS: This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. MINIMUM REQUIREMENTS * 2 year college degree in a IT related field or CompTIA Net+ certification, MTA certification, Apple OS certification * 2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field. * 2 years of experience in troubleshooting network environments IE... TCP/IP, LAN, DNS, Client/Server configuration, user permissions. * 1-2 years of experience supporting Windows versions: XP, Vista, 7, 8, Server 2008 & Server 2012 * 1-2 years of experience troubleshooting MS SQL. PREFERRED REQUIRMENTS * Experience troubleshooting MySQL including installation and support * Experience troubleshooting with the MAC OS environment * Basic knowledge of cloud computing concepts * Experience supporting applications on Linux/Unix-based systems * Experience supporting web based applications * Teamwork – Must be willing and able to work closely and effectively with other departments, peers, etc. * Results Orientation – Must consistently deliver results. * Communication – Must be able to effectively communicate in both written and verbal forms. * Positive Attitude – Does what it takes to successfully accomplish goals * Soft Skills- The ability to engage customers verbally in a professional manner For an immediate response, send resume to craig.penn@kellyit.com Why Kelly®? At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. Kelly Services, Inc. Alpharetta GA

Help Desk Level I

Expired Job

Kelly IT