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Help Desk Level I

Expired Job

Kelly IT Alpharetta , GA 30022

Posted 3 months ago


Investigate, analyze and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.

Take ownership of the customer issue to resolution.

Document session notes and complaints in appropriate systems.

Provide fast response and maintain a high level of professionalism at all times.

Support multiple products.

Document session notes and complaints in appropriate systems.

Perform other duties or special projects as assigned.

This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (8am 8pm EST Mon-Fri), holidays and overtime.

2 year college degree in a IT related field or CompTIA Net+ certification, MTA certification, Apple OS certification
2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.
2 years of experience in troubleshooting network environments IE... TCP/IP, LAN, DNS, Client/Server configuration, user permissions.
1-2 years of experience supporting Windows versions: XP, Vista, 7, 8, Server 2008 & Server 2012
1-2 years of experience troubleshooting MS SQL.


Experience troubleshooting MySQL including installation and support

Experience troubleshooting with the MAC OS environment

Basic knowledge of cloud computing concepts

Experience supporting applications on Linux/Unix-based systems

Experience supporting web based applications

Teamwork Must be willing and able to work closely and effectively with other departments, peers, etc.

Results Orientation Must consistently deliver results.

Communication Must be able to effectively communicate in both written and verbal forms.

Positive Attitude Does what it takes to successfully accomplish goals

Soft Skills- The ability to engage customers verbally in a professional manner

Internal relationships:

Reports to the Technical Support Supervisor

Frequently interacts with all functional departments
External Relationships:

Frequently interacts with customers and partner dealers

For immediate consideration, please email resume to

Tech support, help desk, desktop

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Help Desk Level I

Expired Job

Kelly IT