Help Desk / Desktop Support Engineer

Cannon Search Canton , MA 02021

Posted 2 months ago

Help Desk / Desktop Support Engineer

Mid-sized cloud-based software firm hiring a Help Desk Specialist/ Desktop Support Engineer to provide end user support, assist with network and systems administration, field Help Desk calls, and as needed train new users on in-house software applications. This role is targeted for an ambitious Help Desk Analyst, IT Support Specialist, or Technical Support Engineer who is interested in working their way into systems administration. Excellent work atmosphere and outstanding company benefits including tuition reimbursement.

Looking for individuals with a background in technical support and a passion for technology. You will have a chance to learn new skill on the job in the following areas: O365, Windows, AD, and cloud based platforms. Help Desk responsibilities will be shared with the team so on call duties will be limited. Need to have great problem-solving skills and an understanding of the value of client service. Excellent office atmosphere and team environment. If you are interested in this position, please email your resume to email: .


2+ years of professional experience in a Help Desk role or a Desktop Support position.

Experience providing hardware/ software support in a Windows networking environment.

Excellent troubleshooting skills and experience using Help Desk ticketing systems.

Microsoft Office support: Word, Excel, PowerPoint, and exposure to Office 365

Must have excellent written and verbal communication skills.

Strong problem-solving skills and ability to explain technical concepts to non-technical users.

Bachelors Degree in Information Technology or Computer Science preferred.

Keywords: IT Support, Help Desk, Microsoft Office, Excel, Word, Office 365, A/V, audio visual, tablet, smartphone, Help Desk Specialist, Desktop Support

Equal Opportunity Employer. No discrimination will be made against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state, or local law.

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Help Desk / Desktop Support Engineer

Cannon Search