Help Desk Associate (Tier 1)

Sev1tech Louisville , CO 80028

Posted 2 months ago


Fulltime on-site position for a IT Help Desk Associate who will be responsible for managing the maintenance activities of a blended OS environment in support of a 24X7X365 global IT environment

Clearance Level: Must be a U.S.

Citizen; Local candidates only within commutable distance

Office Site: 4days/week and 1day/week on-call

Certifications (Desired)

  • AppleCare service certifications

  • Microsoft Certified Technology Specialist or equivalent (desired)

Location: This work will be performed primarily but in Boulder CO but local travel to Broomfield CO, Thornton CO, Louisville CO and Longmont CO.

Hours: Full-time standard 40-hour week, on-site; occasional night/weekend work based on scheduled outages, etc.

Roles & Responsibilities:

Basic desktop support skills to include repair / replace hardware components, configure appropriate software settings, PC imaging, and installation / configuration of hardware troubleshooting and monitoring of applications support on global production Enterprise platform:

Provide detailed documentation to helpdesk support

Basic troubleshooting and repair of desktop/laptop computers and peripherals

Basic troubleshooting and diagnosis of software issues

Assist with virus remediation and any other security-related updates or patches

Install and document approved software and peripherals

Assist with computer setups on desktop and laptop computers

Antivirus monitoring

Other duties as assigned

Education and Work Experience:

Associates Degree required and at least 1-2 years of relevant work experience. Prefer recent experience in a blended OS environment.

The following skills are very helpful:

Timely recognition, isolation, resolution and follow-up of submitted helpdesk tickets

Ability to deal effectively with stressful situations

Develop user training and instructional materials as needed

Monitoring of Unix and Microsoft Windows 2003/2008r2 servers support of large enterprise environments

Trouble ticketing experience in Remedy for Tier 1 to Tier 2 escalation

Why Sev1tech?

Sev1tech LLC succeeds by vesting in people, processes and technology. A fast growing consulting, engineering, and IT technical services provider to the Federal Government and Commercial marketplace, Sev1tech puts employees first with competitive salaries and affordable health care options for employees and their families.

With regional headquarters in Virginia and Colorado, Sev1Tech provides IT, engineering, and program management consulting services. We enable organizations to drive innovation in the public and private sectors, keep the economy moving forward and safeguard the country. Sev1Tech provides program management and acquisition support for the world's toughest challenges, build and optimize some of the nation's most advanced IT systems and help sustain critical infrastructure operations for global leaders.

Sev1tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S.

Citizenship is required for most positions. Sev1tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S.

Citizenship is required for most positions

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Help Desk Associate (Tier 1)