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Help Desk Analyst

Expired Job

Viva USA INC Phoenix , AZ 85012

Posted 5 months ago

Title: Help Desk Analyst

Mandatory skills:

Help Desk Analyst, Helpdesk Analyst, Helpdesk Support, Service Desk, IT support, Level 1 support, Level 2 support
Wireless, Networking, Telecom, Telecommunicaiton
Desktop, Laptop
troubleshooting, emails, web inquiries, relsolve

Job Description:

JOB DUTIES:

Receives calls, emails, and web inquiries for end users and other external Help Desks
Tracks and logs inquiries into a ticket management database; classifies tickets according to severity classifications
Ensures customer contact and information is accurate on tickets
Troubleshoots and provides solutions to frequently asked questions/requests
Routes inquiries to appropriate teams for triage or resolution
Monitors internal help desk ticket system
Performs other duties appropriate to the assignment

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
Knowledge of:
General vendor technologies
Customer service principles
Personal computers and common computer software applications
General functional characteristics and capabilities of operating systems for Windows
Basic wireless networking functionality and capability
Basic desktop and laptop support and troubleshooting
Skill in:
Verbal and written communication
Establishing and maintaining interpersonal relationships
Time management and organization
Prioritization
Taking a customer-centric approach to troubleshooting
Ability to:
Synthesize feedback and adjust accordingly
Take initiative to research or seek customer feedback to improve service
Meet strict deadlines
Continuously participate in process improvement practices
PREFERRED QUALIFICATION(S):
Associates degree
Three to five (3-5) years experience at a help desk in tier 1 or tier 2 support

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Please send your resumes to "" and one of our recruiter will get in touch with you.

Contact Details:

Account co-ordinator: Rajkamal K,Phone No: , Email:

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008

Skills:
Help Desk Analyst, Helpdesk Analyst, Helpdesk Support, Service Desk, IT support, Level 1 support, Level 2 support Wireless, Networking, Telecom, Telecommunicaiton Desktop, Laptop troubleshooting,
Permanent
12 Months


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Help Desk Analyst

Expired Job

Viva USA INC