Help Desk Analyst

Priority Technology Holdings, Inc. Alpharetta , GA 30009

Posted 2 weeks ago

Priority Payment Systems-IT

The Help Desk Analyst will be a part of a high performing team that focuses on being a "BEST IN CLASS" support group. The IT organization looks for people that are inspiring and forward-thinking. Our Tech Operations Center is open 24 x 7 x 365.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Primarily responsible for providing basic to intermediate technology support of systems and services as directed.

  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; Works well in group problem-solving situations; uses reason even when dealing with emotional topics.

  • Performs daily monitoring of production systems and services.

  • Receives analyzes and responds to end-user requests for technical support related to the systems. Performs preventive and corrective maintenance of systems and components.

  • Strong communication skills while dealing with people that are in a stressful state. Understanding the importance of Customer Service.

  • Troubleshoots systems, subsystems and components for failures or failure to perform as designed.

  • Support the Technical Operations Center with their 24 hours x 7 days a week x 365 days a year. This role will require evening support and holiday time, but people will be aware of their schedule weeks in advance.

  • Design, build, integration and upgrade tasks associated with the overall Information Technology (IT) department mission

QUALIFICATIONS / REQUIREMENTS:

  • Minimum of Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience; or equivalent combination of education and experience.

  • Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

  • Ability to balance team and individual responsibilities; exhibits objectivity and

  • openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

  • Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Positivity is a priority.

  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

  • Comfortable communicating with and dealing with pressure situations including communicating with executive leadership.

  • Knowledge of Internet Software; Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (GMail); and Network Concepts and Technologies

  • Strong desire to grow his/her career in the technology space.

  • CompTIA A Certification is Preferred

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Help Desk Analyst

Priority Technology Holdings, Inc.