Priority Payment Systems-IT
The Help Desk Analyst will be a part of a high performing team that focuses on being a "BEST IN CLASS" support group. The IT organization looks for people that are inspiring and forward-thinking. Our Tech Operations Center is open 24 x 7 x 365.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primarily responsible for providing basic to intermediate technology support of systems and services as directed.
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; Works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Performs daily monitoring of production systems and services.
Receives analyzes and responds to end-user requests for technical support related to the systems. Performs preventive and corrective maintenance of systems and components.
Strong communication skills while dealing with people that are in a stressful state. Understanding the importance of Customer Service.
Troubleshoots systems, subsystems and components for failures or failure to perform as designed.
Support the Technical Operations Center with their 24 hours x 7 days a week x 365 days a year. This role will require evening support and holiday time, but people will be aware of their schedule weeks in advance.
Design, build, integration and upgrade tasks associated with the overall Information Technology (IT) department mission
QUALIFICATIONS / REQUIREMENTS:
Minimum of Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience; or equivalent combination of education and experience.
Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Ability to balance team and individual responsibilities; exhibits objectivity and
openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Positivity is a priority.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Comfortable communicating with and dealing with pressure situations including communicating with executive leadership.
Knowledge of Internet Software; Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (GMail); and Network Concepts and Technologies
Strong desire to grow his/her career in the technology space.
CompTIA A Certification is Preferred
Priority Technology Holdings, Inc.