Help Desk Analyst

Leidos Camp Hill , PA 17001

Posted 3 weeks ago

Description

Job Description:

Leidos is looking for a Help Desk Analyst in Mechanicsburg, PA. This is an exciting opportunity for someone who enjoys communicating with multiple parties and thrives in a team environment.

Primary Responsibilities

  • Work with users to resolve problems and answer phone calls within times specified in the call center operational guide.

  • Responds to emails by checking group email box within designated response times set forth in the call center operational guide.

  • Provides research for reported system deficiencies and bugs.

  • Performs data analysis and review to respond to requests from management and user community.

  • Coordinates with support staff and user community to ensure that system deficiencies and bugs are fully and correctly resolved.

  • Provides technical support via phone and email on AIT hardware utilized by the application, including, but not limited to: inventory printers, handheld and tethered barcode scanners, barcode printers and supplies, RFID scanners, printers, and supplies.

  • Assists in the creation of the system design and functional specifications for all new development processes.

  • Identifies system changes that will yield improved efficiencies of business processes

Basic Qualifications:

  • Must be able to obtain and maintain a Secret Clearance. To obtain a Secret clearance you must be a U.S. Citizen.

  • High school diploma or equivalent and 3+ years of relevant experience

  • Knowledge of system functionality and capabilities, so as to be able to efficiently and effectively answer user questions.

  • Candidate must have excellent customer service, data analysis, technical analysis, and problem solving skills.

  • Candidate should be capable of multi-tasking, very detail-oriented, and accustomed to working in a fast-paced and dynamic work environment

  • Must be proficient in all Microsoft Office Suite products

Preferred Qualifications:

  • Prior knowledge of Department of Defense (DoD) agencies, specifically the United States Army warehouse and supply processes

  • Prior knowledge of Department of Defense (DoD) property accountability, accounting standards, financial reporting, fleet management, and/or warehouse operations

  • Prior knowledge of the application development lifecycle

External Referral Bonus:

Eligible

External Referral Bonus $:

$2,000

Potential for Telework:

No

Clearance Level Required:

None

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Customer Support

Pay Range:

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Help Desk Analyst

Leidos