Leidos is looking for a Help Desk Analyst in Mechanicsburg, PA. This is an exciting opportunity for someone who enjoys communicating with multiple parties and thrives in a team environment.
Work with users to resolve problems and answer phone calls within times specified in the call center operational guide.
Responds to emails by checking group email box within designated response times set forth in the call center operational guide.
Provides research for reported system deficiencies and bugs.
Performs data analysis and review to respond to requests from management and user community.
Coordinates with support staff and user community to ensure that system deficiencies and bugs are fully and correctly resolved.
Provides technical support via phone and email on AIT hardware utilized by the application, including, but not limited to: inventory printers, handheld and tethered barcode scanners, barcode printers and supplies, RFID scanners, printers, and supplies.
Assists in the creation of the system design and functional specifications for all new development processes.
Identifies system changes that will yield improved efficiencies of business processes
Must be able to obtain and maintain a Secret Clearance. To obtain a Secret clearance you must be a U.S. Citizen.
High school diploma or equivalent and 3+ years of relevant experience
Knowledge of system functionality and capabilities, so as to be able to efficiently and effectively answer user questions.
Candidate must have excellent customer service, data analysis, technical analysis, and problem solving skills.
Candidate should be capable of multi-tasking, very detail-oriented, and accustomed to working in a fast-paced and dynamic work environment
Must be proficient in all Microsoft Office Suite products
Prior knowledge of Department of Defense (DoD) agencies, specifically the United States Army warehouse and supply processes
Prior knowledge of Department of Defense (DoD) property accountability, accounting standards, financial reporting, fleet management, and/or warehouse operations
Prior knowledge of the application development lifecycle
External Referral Bonus:
External Referral Bonus $:
Potential for Telework:
Clearance Level Required:
Yes, 10% of the time
Scheduled Weekly Hours: