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Help Desk Analyst II

Expired Job

Robert Half Technology Hopewell Township , NJ 08560

Posted 2 months ago

Robert Half Technology is looking for an experience Help Desk Analyst to handle 2nd level incidents for one of our clients! The candidate will be responsible for processing help desk requests from internal staff, taking calls and creating new incident tickets as warranted. The ideal candidate will also have an extensive amount of experience providing technical support in a call center-like environment. If you think you have what it takes to handle a level II Help Desk position, apply now or contact Matthew Fox at .

Requirements

  • General understanding of IT concepts, practices, and principles highly preferred

  • Experience with managing of customer requests

  • Working knowledge of Microsoft Office products

  • Have at least 3+ continuous years? experience answering calls

  • Strong knowledge of Windows 7 and 10 Operating Systems.

  • Remote desktop experience

  • Assisting remote users with VPN and CITRIX issues

  • Active Directory knowledge

  • Working knowledge of ticketing software

  • Strict attention to detail

  • Effective verbal, written and interpersonal communication skills

Employment Type: Consulting


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Help Desk Analyst II

Expired Job

Robert Half Technology