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Help Desk Analyst I

Expired Job

Robert Half Technology Austin , TX 73301

Posted 2 months ago

The analyst will independently resolve most low complexity support issues for Abila MIP Fund Accounting environments, databases, and applications supported by Abila products and services such as Microsoft Windows OS, Citrix, Microsoft Office, SQL, and Pervasive (as applicable by product). Collaborate with other analysts as necessary to resolve issues

Document troubleshooting steps recommended for each support incident in a clear, concise, and efficient format

Collaborate with customers to appropriately identify additional Abila product service solutions that help solve business needs

Achieve individual goals while contributing toward departmental goals for quality, issue resolution, productivity, and schedule adherence

Communicate effectively and efficiently in a fast-paced team environment Share the voice of the customer through appropriate channels to ensure all parts of the organization benefit have the actionable information needed to drive business decisions

Job Requirements

Qualifications and Requirements:

Passion and enthusiasm for delivering an extraordinary customer experience

Effectively communicate in a clear and concise manner

A minimum of 6 to12 months prior experience preferred in a customer-facing or knowledge delivery role (additional technical requirements determined by business unit)

High School Diploma required College Degree preferred

Domain/industry knowledge related to the specific Abila product or service being supported may be required.

Specific educational and/or experience requirements to demonstrate such knowledge are determined by the business unit.

Prior experience with recent Microsoft Windows desktop operating systems required and prior work related experience preferred.

Adherence to assigned schedule for managing cases thru multiple channels

Ability to work in a logical flow to isolate causes of problems and determine potential solutions

Confident ability to restate or rephrase questions to verify consistent comprehension of a problem

Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment

Ability to quickly connect with people, establish a rapport, express empathy and project confidence

Prior experience with Microsoft Office (Excel, Word, and Outlook) Demonstrated ability to work collaboratively in a team environment

Special Requirements:
Ability to sit for regular and long periods of time (optional alternative of standing)

Ability to use arms, hands and fingers Ability to apply long hours of keyboarding

Ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks

Flexibility of working hours and occasional overtime

Microsoft Office, Microsoft Windows 7, Fund Accounting

Accounting, Analyst, Citrix, Excel, Help Desk, Outlook, Project, SQL, Windows, Windows 7

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Help Desk Analyst I

Expired Job

Robert Half Technology