Help Desk Analyst

Position: Help Desk Analyst Location: Sunrise, FL

Job Id: 412 # of Openings: 2

Responsibilities:

• Provide technical support to end-users via phone, email, or in-person

• Troubleshoot and resolve hardware and software issues

• Assist with system administration tasks

• Provide support for operating systems, including Windows and UNIX

• Ensure customer satisfaction by providing high-quality customer service

• Document and track all support requests and resolutions

Requirements:

• Strong problem-solving skills

• ZanDesk

• LAN knowledge

• Excellent verbal communication skills

• Phone skills

• Customer service experience

• Quality focus

• PC proficiency

• System administration experience

• UNIX system administration experience

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Enhance Health is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.