Help Desk Analyst

Cresco Labs Chicago , IL 60602

Posted 2 weeks ago

COMPANY OVERVIEW

Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is among the largest cultivation, manufacturing and retail cannabis operators in the U.S. We provide a full suite of consistently dosed products catering to all consumers, from the novice to the connoisseur, from the medically treated to the recreational user. The company's core values emphasize educating consumers while seeking to eliminate social stigmas associated with marijuana. We have developed strong partnerships with dispensaries, law-makers, physicians, and local communities putting Cresco in a unique position to establish a national operation in the complex and

developing cannabis industry.

MISSION STATEMENT

Cresco aims to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Their operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, they will operate with the same level of professionalism and

precision in each new market they move in to.

JOB SUMMARY

Cresco Labs is seeking two Help Desk Analysts to support our growing national technology team! Our Help Desk Analyst will offer help desk support for corporate office and executive leadership abroad. They will be the first line of contact and have ownership responsibility for escalations from national help desk partner

CORE JOB DUTIES

  • PC configuration, deployment, and inventory management

  • Hands-on hardware and software installation, configuration and support

  • Windows Active Directory and Domain support

  • Creating and maintaining Office 365 accounts and shared resources

  • Limited in-state travel for facility support

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

  • Associates Degree preferred

  • Experience supporting Macs a big plus

  • High level of organizational skill

  • Deadline driven and detail oriented

  • Sincere commitment to work collaboratively with all company departments and employees

ADDITIONAL REQUIREMENTS

  • Must be 21 years of age or older to apply

  • Must comply with all legal or company regulations for working in the industry

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Help Desk Analyst

Cresco Labs