Our client is looking for a Help Desk Analyst to help them through a busy season. This is a long term contract role with the possibility of going perm! Great benefits and wonderful work environment! Some details of the role are below...Don't wait...apply today!
The Help Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
75% Phone Support
25% Deskside Support
Mostly LV1 calls.
Unlocking accounts/resetting passwords
Active Directory experience (setting up new users, resets)
Troubleshooting Hardware/software, printer issues
Win 7/10 exposure
Primarily PC environment
0365 exposure helpful, but not an absolute must
Strong communication skills
Connection and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.
Knowledge & Experience
Good understanding of the organization's goals and objectives
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong documentation skills
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail