Help Desk Analyst

Connection Overland Park , KS 66204

Posted 3 weeks ago

Our client is looking for a Help Desk Analyst to help them through a busy season. This is a long term contract role with the possibility of going perm! Great benefits and wonderful work environment! Some details of the role are below...Don't wait...apply today!

The Help Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

  • 75% Phone Support

  • 25% Deskside Support

  • Mostly LV1 calls.

  • Unlocking accounts/resetting passwords

  • VDI resets

  • Active Directory experience (setting up new users, resets)

  • Troubleshooting Hardware/software, printer issues

  • Win 7/10 exposure

  • Primarily PC environment

  • 0365 exposure helpful, but not an absolute must

  • Strong communication skills

Connection and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.

Knowledge & Experience

  • Good understanding of the organization's goals and objectives

  • Exceptional written and oral communication skills

  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

  • Strong documentation skills

  • Ability to conduct research into a wide range of computing issues as required

  • Ability to absorb and retain information quickly

  • Ability to present ideas in user-friendly language

  • Highly self-motivated and directed

  • Keen attention to detail

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