Help Desk Administrator

Acorns Anaheim , CA 92808

Posted 7 months ago

System Administrator | Acorns

At Acorns, we're building a different kind of investing experience - one that looks after the financial best interests of the up-and-coming. The Acorns team is passionate about pursuing our mission and living our values. It all begins with Heart. Our Heart leads us in everything we do. It allows us to make bold decisions, build trust, grow and advance our society. Come find your place at Acorns and join us in the revolution.

Acorns is seeking a System Administrator to help round out our ever-growing support, infrastructure, and IT operations team. You'll be part of the larger Technical Operations department, focusing on end user support, network infrastructure, technical brainstorming, and future service implementation. You should be technical enough to act as a Tier 2/3 support engineer, able to troubleshoot and drive end user related issues to resolution, as well as step back to the 10,000 ft. view to identify, plan, document and execute large scale company IT initiatives effectively.

Our ideal Acorns System Administrator understands the bedside manner of 'white glove' end user support, the discipline of effective long-term documentation, the technical know-how around in-depth TCP/IP infrastructure, the drive to never be satisfied with 'good enough', and the perpetual desire to always find ways to optimize.

Within 1 month, you will:

  • Introduce yourself and become integrated with the Acorns team.

  • Get to know our various Service Desk, networking, and business processes of today.

  • Gain a basic understanding of our current network/AWS infrastructure, and our various monitoring tools.

  • Hit the ground running with Service Desk support, device procurement, and user administration.

Within 6 months, you will:

  • Already have identified future possibilities for growth in our IT Operation procedures and tooling.

  • Have a basic understanding of the processes around production-level incidents, mitigation procedures, and the big picture of how our teams work together.

  • Have a firm grasp of what monitoring tools track what services, and influence future recommendations on tooling optimizations.

What you will bring to Acorns:

  • 4+ years of macOS and/or Linux administration.

  • 2+ years of higher tier customer support (the more 'white glove', the better).

  • A firm understanding of TCP/IP (VLANs, Route Tables, etc).

  • Public cloud experience, preferably AWS.

  • Basic familiarity with monitoring systems such as Datadog and NewRelic.

  • Basic familiarity with scripting, automation and Git.

  • Serious Documentation chops.

  • Exceptional communication skills (written and verbal).

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Help Desk Administrator