JOB SUMMARY: The Heavy Haul Dispatch Coordinator assists Heavy Haul Dispatchers by coordinating and dispatching trucks and Heavy Haul Drivers for timely equipment pickup and delivery for customers in a profitable manner, while providing excellent customer service.
Assists in scheduling trucks and drivers for pickup and delivery of equipment based on priority. Assigns machine(s) to appropriate truck and assigns route to drivers.
Assists in scheduling third-party transport when Heavy Haul trucks are at capacity.
Schedules and coordinates Route Haul trucks to ensure maximum efficiency and on-time deliveries.
Notifies customers of pickup and delivery schedule and provides updates as needed.
Invoices customer for Heavy Haul services. Codes incoming invoices for payment and forwards to A/P for payment.
Obtains and regulates fuel and trip reports.
Schedules trucks for routine maintenance.
Provides feedback to Sr Dispatcher to aid with driver evaluations.
Provides administrative support as assigned by Heavy Haul Dispatch.
Adheres to all customer care standards.
Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
Works within and promote corporate vision, mission, and values of the organization.
Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
Basic knowledge of Caterpillar equipment and diesel trucks and trailers.
Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
General knowledge of DOT legal requirements.
Basic knowledge of permitting and scheduling process.
Ability to organize and multi-task.
Ability to set and manage priorities.
Ability to develop and maintain effective working relationships with others.
Ability to work overtime without notice.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
One year experience working with and dispatching heavy haul trucks preferred
Experience using computers, including Microsoft Office applications.
Must be able to communicate (speak, read, comprehend, write in English).
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
Able to lift up to 25 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Western States CAT