Heavy Duty Specialist - Atlanta, GA

Advance Auto Parts Atlanta , GA 30301

Posted 2 months ago

Career Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class:

SUMMARY

The Heavy Duty Specialist provides customer service, sales help & technical support, for all Advance-affiliated stores in a call center setting. The primary directive is to help our stores, CAMs, and field teams identify and sell Heavy Duty Parts. This Team Member serves as a contact for internal support teams, not customer facing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Take calls, e-mails, and voice mails from stores and field teams.

  • Assist stores in Heavy Duty Parts sales by providing product identification and technical support.

  • Do the necessary research to provide availability options of parts, specifications of parts needed, interchange competitors numbers and suggest related items.

  • Communicate with manufacturers as necessary and get their technical assistance and customer service teams to help research any issues or solve problems for the store teams.

  • At each opportunity of assistance, use it as a teaching moment to help the store team get more self-sufficient.

  • Maintain accurate records and tracking of call logs.

  • Maintain consistency within department and with the overall corporate guidelines.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Self-motivated; ability to take initiative.

  • Knowledge of Heavy Duty Parts and Systems.

  • Good written and verbal skills and ability to effectively communicate with Store Operations management.

  • Ability to meet deadlines and work well under pressure.

  • Demonstrated ability to work well with other departments, peers and business partners.

  • Excellent problem-solving skills, with a demonstrated ability to identify Heavy Duty Parts problems, recommend optimum solutions.

  • Demonstrated organizational and follow-up skills.

  • Understanding of Heavy Duty terms and knowledge of Heavy Duty vehicle equipment.

  • Ability to work a flexible schedule.

EDUCATION and/or EXPERIENCE

  • High school diploma or General Education Degree (GED); and Minimum of 5 years related experience and/or training; or Equivalent combination of education and experience.

SUPERVISORY RESPONSIBILITIES

None

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit and talk or hear.

  • The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.

  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.

Career Requirements

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Rep Atlanta GA

Brains Workgroup, Inc.

Posted Yesterday

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Our client, a biotech/software startup in San Diego CA, is looking for talented <strong>Sales Reps. This is remote location with extensive travel within territory.  Must be located near by major metro Area.</strong> <div><b><span style="font-family:"Calibri","sans-serif";color:black">Our primary focus <u>to start </u>will be the following markets:</span></b><span style="font-family:"Calibri","sans-serif";color:black"><o:p></o:p></span></div> <div><span style="font-family:"Calibri","sans-serif";color:black">1) Miami, FL<o:p></o:p></span></div> <div><span style="font-family:"Calibri","sans-serif";color:black">2) Jacksonville or Orlando, FL<o:p></o:p></span></div> <div><span style="font-family:"Calibri","sans-serif";color:black">3) Atlanta, GA<o:p></o:p></span></div> <div><span style="font-family:"Calibri","sans-serif";color:black">4) NC<o:p></o:p></span></div> <div><span style="font-family:"Calibri","sans-serif";color:black">5) Dallas, TX<o:p></o:p></span></div> <div><span style="font-family:"Calibri","sans-serif";color:black">6) Houston, TX<o:p></o:p></span></div> <div><span style="font-family:"Calibri","sans-serif";color:black">7) NJ <o:p></o:p></span></div> <div><span style="font-family:"Calibri","sans-serif";color:black">8) IL<o:p></o:p></span></div> <div><span style="font-family:"Calibri","sans-serif";color:black">9) San Francisco<br /> And more...</span></div> <br /> Permanent positions with full benefits package, competitive compensation (base + uncapped monthly commissions) DOE<br /> <br /> <strong>** Must be authorized to work for ANY employer in US   - NO Visa support for this role</strong><br /> <strong>Please read the description below and to be considered immediately email your resume to <a href="https://brainsworkgroup.catsone.com/careers/index.php?m=portal&a=apply&jobOrderID=6289194&portalID=9549" target="_blank" title="Click Here to Apply Online">igork@brainsworkgroup.com</a></strong><br /> <br /> <strong><span style="font-size:14px;">Sales Rep</span><br /> Responsibilities and Duties</strong> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Promote and sell genetic tests & services to target physician practices as defined by the Sales Plan.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Manage customer relationships in a defined geographical territory in order to strengthen the company brand.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Follow up on all marketing/sales leads as quickly as possible. Make new calls on potential customers to stimulate interest in the company's services.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Meet and/or exceed assigned sales volume/revenue targets</strong>.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Design and implement account strategies at the territory level that exceed expectations in revenue retention/growth, account profitability, and customer satisfaction/loyalty.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Develop call plans, routes, and objectives for each client. Travels throughout assigned territory to call on regular and prospective customers to solicit orders, or talks with customers in person or by phone. Some overnight travel may be necessary.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Coordinate appropriate support resources (client services, telemarketing, technical) to maximize and strengthen customer relationships.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Advise management of any information pertinent to the company's activities, gathered as a result of observations made in the field. Report information regarding new services, activities of competitors, upgrades in capabilities and referrer's needs, etc.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Perform client presentations articulating the value proposition of product/solution/service offerings.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Stay abreast of new developments and trends in laboratory diagnostic testing and health care industry in order to be capable of understanding referrers and prospects needs and with the assistance of professional staff, to provide workable solutions to referrer's requirements.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Attend trade shows as a representative of the Company in a sales/technical capacity.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Demonstrate the highest level of integrity in all customer/company interactions, respect patient confidentiality.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Ability to work effectively with minimal direction from or interface with Sales Management.</strong></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Comply with all applicable laws, rules and regulations, the company's policies and procedures.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Perform other projects/tasks, as requested by the Company.</li> </ul> <div style="padding: 0; margin: 0;"><strong>Qualifications and Skills</strong><br /> <br /> <strong><u>Required Qualifications & Experience</u></strong><strong>:</strong> <ul> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>2+ years sales experience in the laboratory/diagnostic sales industry, with proven track record of success</strong>.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>2+ years sales experience in outside sales position working with/calling on physicians (i.e. Pharmaceuticals, Medical Device, etc</strong>.) <strong>with proven track record of success</strong></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Proven leadership skills</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Proven relationships with customer base</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Bachelor's Degree in science or marketing from a four-year college or university</strong>.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Positive attitude</strong></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;"><strong>Strong work ethic</strong></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Strong interpersonal and presentation skills.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Positive self-presentation that embodies the culture of Pathway.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Endorsement from physicians that demonstrate strong customer relationships.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Ability to communicate effectively, both verbally and in writing.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Possess interpersonal, public speaking, and sales skills.</li> </ul> <div> </div> <div>Please email your resume or<br /> <strong>Use this link to apply directly:</strong><br /> <strong><a href="https://brainsworkgroup.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=11018389" target="_blank">https://brainsworkgroup.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=11018389</a></strong><br /> Or email: <strong><a href="https://brainsworkgroup.catsone.com/careers/index.php?m=portal&a=apply&jobOrderID=11018389&portalID=9549" target="_blank" title="Click Here to Apply Online">igork@brainsworkgroup.com</a></strong><br /> <strong>Check ALL our Jobs: <a href="http://brainsworkgroup.catsone.com/careers" target="_blank" title="Click Here To See ALL Job Opportunities">http://brainsworkgroup.catsone.com/careers</a></strong></div> <br /> <span style="font-size:8px;">Keywords:  sale, quota, lab, diagnostic, insurance, health, doctors, weight, vitamins, aging, nutritionist, wellness</span></div> Brains Workgroup, Inc. Atlanta GA

Heavy Duty Specialist - Atlanta, GA

Advance Auto Parts