Department: Behavioral Health
Position: Healthy Expectations Advocate
Employee Category: Non-Exempt
Reporting Relationship: Behavioral Health Manager
Gentleness: Showing consideration and personal concern for others.
Flexibility: Willingness to change plans or ideas without getting upset.
Availability: Making my schedule and priorities secondary to the wishes of those I serve.
Responsibility: Knowing and doing what is expected of me.
Summary of Duties and Responsibilities:
The healthy expectations advocate position is designed to assist pregnant patients and new parents, giving positive parenting guidance and information during their appointment following the Healthy Steps model. This position will work with Women's Health Providers, Pediatric Providers, Behavioral Health Providers and a Child Development Specialist to provide families with parenting guidance, support between visits, referrals and care coordination, all specific to their needs.
Primary Duties and Responsibilities:
Act as a patient advocate and liaison between the patient/parents and the clinical staff and other community service agencies. Connect with the families during the clinical visit, providing child development, social-emotional and behavioral screenings.
Provide positive parenting guidance on common challenges and early learning resources. Collaborate with a Child Development Specialist/Behavioral Health Specialist when developmental delays are observed. Follow up with patients/parents in between clinic visits, and be accessible to patients when they have questions or concerns.
Assist patients/parents by providing referrals to and/or information about to other community resources specific to their needs and follow up to ensure the connection was made. Primary responsibility for accuracy of contact information on patient chart. Demonstrate a patient-centered attitude, supporting the Variety Care effort to encourage patients/parents to become more involved in their own care.
Support Variety Care's pursuit of accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient and Equitable. Participate in monthly departmental meetings and team huddles. Performs other duties as assigned.
High school diploma or GED. Bi-lingual (English & Spanish) required.
Possesses intermediate computer skills including data entry and typing. Possesses a positive work attitude and the ability to work as a team member. Ability to carry out responsibilities with minimal supervision.
Ability to adapt to the changing health care delivery environment. Ability to maintain confidentiality of information private and in accordance with HIPAA and Variety Care Policy.
Two years of experience assisting clients with referrals and/or social services. Experience in the Oklahoma City metro.
Must be able to lift 25 pounds. Able to drive between and to all Variety Care sites upon notice, and willingness to work at multiple locations, as needed.