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Healthcare Trainer & Instructional Designer
Allergy & ENT Associates
Houston , TX 77020
Posted 2 days ago
Allergy & ENT Associates is looking for a Healthcare Trainer & Instructional Designer!
What are we about?
As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.
Hybrid or Remote position.
Benefits:
Health Insurance
Dental & Vision Insurance
401K
Life insurance
PTO & Holidays
Short- & Long-Term Disability
Position Summary
Responsible for designing and developing comprehensive training programs such as online learning modules, training guides, and supporting training materials within a healthcare setting. Utilizing instructional design principles to create effective learning materials and experiences for healthcare professionals, often collaborating with subject matter experts to ensure accuracy and relevance to clinical practice to facilitate employee's acquisition of knowledge, skills and competencies in an effective and appealing manner; key duties include needs analysis, curriculum development, designing eLearning modules, and evaluating the effectiveness of training programs to identify areas for improvement and ongoing competency.
Responsibilities
- Partner with subject matter experts (SMEs) to identify the audience's training needs, define learning objectives and develop course content & materials.
- Leverage expertise in adult learning principles, instructional design models, and best practices for creating effective learning experiences.
- Utilize learning management systems (LMS) and other tools/modalities to design, develop and maintain up-to-date online learning modules, training guides, and supporting training materials for employees.
- Manage training delivery, track progress, and provide accessible learning experiences.
- Design and develop comprehensive training curricula aligned with healthcare regulations and best practices, including new hire orientation, continuing education, and clinical skills training.
- Outline the concept for a course or curriculum, define the course medium, content delivery, assessments, and accompanying training materials
- Curate relevant content from third-party training providers to create playlists, curricula, and programs that meet SHI business needs
- Create engaging learning activities and compelling course content that enhances retention and transfer of knowledge
- Write, record and edit the audio script for each course
- Create SCORM-compliant eLearning courses using a variety of software platforms
- Proof course at multiple stages of development; making edits where necessary
- Upload and maintain courses in LMS, troubleshoot issues as needed
- Evaluate training program effectiveness & analyze data to ensure business needs are met; Create tests and assessments (knowledge checks, skills demonstrations, case studies) to evaluate learner comprehension and competency development.
- Keep up to date on modern learning tools, adult learning trends, and instructional design concepts
- Facilitate employees' acquisition of knowledge, skills and competencies in an effective and appealing manner across a variety of specific and general business topics via instructor-led training sessions, virtual training sessions, and blended learning programs, adapting delivery methods to different learner needs.
- Ensure operational needs are being met through appropriate training of clinical and clerical staff with the goal of ensuring efficient, standardized workflows across the enterprise, while providing high- quality care for our patients.
- Conduct thorough analysis of healthcare staff training needs to identify knowledge gaps, skill deficiencies, and compliance requirements.
- Monitor training effectiveness by collecting feedback from learners and stakeholders, analyzing data to identify areas for improvement and update training materials accordingly.
- Work with cross-functional teams, stakeholders and colleagues in a spirit of cooperation and teamwork to further support the mission, vision and values of Allergy & ENT Associates.
- Ability to manage multiple training projects simultaneously, achieving established performance goals, meeting deadlines and adhering to budgets.
- Serve as a role model and go-to resource for clinic staff, promoting a culture of continuous learning and improvement.
- Coordinate and conduct orientation, onboarding, and ongoing training programs.
- Maintain up-to-date knowledge of practice operations- EMR and other systems, workflows, and policies and procedures to effectively maintain and deliver training.
- Knowledge of principles and processes for providing excellent customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external stakeholder satisfaction.
- Regularly assess and identify the educational needs of staff and arrange in-service training accordingly.
- Ensures training and compliance with HIPAA policies and procedures.
- Continues professional self-development and continuing education classes as defined.
- Travel to practices and markets throughout enterprise as needed for specialized training/assessment.
- May perform specific Job Activities as assigned/directed by leadership.
EDUCATION/EXPERIENCE
- Bachelor's Degree Preferred
- 2+ years of direct Healthcare training experience and experience in instructional design
- Knowledge & application of adult learning principles, instructional design models, and best practices for creating effective learning experiences
- Working knowledge of Learning Management Systems (LMS), eLearning authoring tools, video editing software, and other learning content tools; ability to troubleshoot bugs in learning modules and/or LMS platform
- Experience working with one or more Instructional Design and/or Visual Design tools (ex: Storyline, Photoshop, Illustrator, Dreamweaver, Camtasia, Vyond); SCORM standards & program calls a plus.
- Strong learning module design skills in order to create and edit engaging content
- Familiarity with healthcare terminology, clinical procedures, and regulatory compliance preferred
- Ability to write clear, concise, and engaging training materials, including scripts, storyboards, and eLearning content
- Excellent verbal and written communication skills to effectively present and deliver content to adult learners
- Proficiency in Microsoft Productivity Suites (Office/Office 365)
- Experience in practice management systems, electronic medical record systems and other clinical platforms leveraged in the healthcare setting a plus
Key Skills
- Safety and Confidentiality- Follows OSHA regulations and the safety guidelines of
the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality. Use CPR skills when necessary.
- Organization- Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
- Professional Maturity- The ability to separate emotions from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
- Time Management- Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Interpersonal Communication- Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
- Communication- The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.