Healthcare Tech - Observation Unit, Nights

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for performing advanced indirect and selected direct patient care duties in support of the nursing process in a competent manner under the direction of an RN or LVN as outlined in the Skills Inventory and for performing related clerical functions; responsible for performing phlebotomy duties as well as for serving as preceptor and resource to staff. Position also responsible for coordinating and maintaining a variety of non-clinical and ancillary services of assigned patient care unit in support of patient care services to maintain efficiency and quality of unit operations.

Job Description

Minimum Qualifications

Education: Associate's degree in Business or related field; or equivalent in education and experience

Licenses/Certifications:

• BLS Certification required and one (1) or more of the following preferred:

• Licensed Paramedic or

• Certified as a Nursing Assistant by the Texas Department of Health; or

• Nursing Student with two (2) years of clinical studies or

• Graduate of an accredited foreign nursing program with nursing credentials/licensure in the home country or

• Medical Assistant; or

• Emergency Medical Technician (EMT) from an accredited program

Experience / Knowledge / Skills:

• Minimum of two (2) years in a hospital or long-term care facility, or related experience

• Minimum of two (2) years experience in administrative functions to include extensive customer service contact, financial management, supplies/equipment and/or hospital patient care experience

• Strong organizational ability; ability to be clearly understood through verbal communication in face-to face encounters and by telephone; ability to assimilate information verbally and in writing in order to compose written correspondence; strong command of English language; working knowledge of medical terminology; strong customer service management skills

• Ability to understand written instructions and perform basic mathematical calculations; demonstrates skills for assigned specialty area/function or assigned procedures, including a working knowledge of basic medical terminology and computer software skills

• Demonstrated ability to perform duties with increased responsibilities

• Ability to perform duties requiring prolonged standing, walking, stooping, bending, and lifting

Principal Accountabilities

• Coordinates and maintains a variety of non-clinical and ancillary services of assigned patient care units including, but not limited to, environmental services, maintenance, central supplies, food/nutrition, and related unit support functions.

• Monitors inventory of supplies, analyzes usage patterns and ensures optimal par levels; requisitions supplies and equipment as well as maintenance repair services; ensures that maintenance and repair needs are met; tracks and documents lost or damaged equipment and supplies.

• Receives physicians and visitors on the unit to create an environment of service; identifies, acknowledges, and responds to patient, physician, staff needs; manages patient call light process, ensuring patient needs are met within 5 minutes of request.

• Ensures appropriate patient flow by admitting/transferring/discharging patient in computer system within 15 minutes of notification and notifying appropriate personnel of patient status; places patient level on room doors upon admission.

• Schedules patient testing, delivers specimens to lab; receives STAT lab results and posts in the patient record; assists in ordering and serving patient meals, transporting patients, and performing indirect patient care duties at a competent level and according to the needs of the patient population served.

• Maintains complete and accurate patient record; enters physician orders without error within 30 minutes of receipt; maintains physician of record on computer and patient chart to ensure appropriate routing of patient information to correct physician; enters patient charges without error.

• Identifies and facilitates resolution of unit operational problems independently, collaborating with manager to resolve complex problems; collects and analyzes data related to unit operational activities as directed by manager to include, but not limited to, customer service, patient charges, and supply utilization.

• Performs advanced indirect and direct patient care duties in a competent manner as directed by a physician, registered nurse or licensed vocational nurse within the scope of hospital-approved PCA III skills inventory according to the needs/age of the patient/population served; takes patients' TPR and blood pressure, monitors intake and output, and maintains related records.

• Enters physician orders via computer and coordinates schedules of diagnostic testing; assists patients with written teaching protocols; performs assigned treatments as directed; prepares patients for meals and feeds them; performs/assists with baths; maintains patient rooms in orderly fashion.

• Reports any changes in patient's condition to the patient's nurse or charge nurse.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.