Healthcare Talent Acquisition Director (295795-739)

Cross Country Healthcare Boca Raton , FL 33427

Posted 2 months ago

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare is a national leader in providing innovative healthcare workforce solutions and staffing services. Our solutions leverage our nearly 40 years of expertise and insight to assist clients in solving complex labor-related challenges while maintaining high quality outcomes. We are dedicated to recruiting and placing highly qualified healthcare professionals in virtually every specialty and area of expertise. With more than 9,500 active contracts, our diverse client base includes both clinical and nonclinical settings, servicing acute care hospitals, physician practice groups, outpatient and ambulatory-care centers, nursing facilities, both public schools and charter schools, rehabilitation and sports medicine clinics, government facilities.

This position of Healthcare Talent Acquisition Director is to manage the development, implementation and enhancement of systems, strategies and technologies to deliver viable talent pipelines, build a strong employment brand and ensure strong candidates experience for healthcare professionals.

  • Develop recruitment strategy based upon business trends, projected needs, and supply dynamics

  • Partner with Marketing and supporting teams to ensure components of plan include but are not be limited to job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, etc.

  • Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements

  • Use social media, technology, job boards, internet sourcing, and other technical means to source candidates across specialties, geographies, and healthcare landscape

  • Support developing and maintaining candidate personas and engaging approach to capture leads

  • Develop objectives, routines, policies, procedures, and metrics for the day-to day activities with respect to both inbound and outbound

  • Measure metrics throughout lifecycle to ensure final return on investment is realized

  • Manages and maintain sound sourcing and call center operations by monitoring system performances, preparing action plans, resolving problems and developing process improvements

  • Develop job profiles and identify/source appropriate talent for current open roles within the organization

  • Conduct effective resource planning to maximize the productivity of resources

  • Develop, manage and motivate a strong, effective management team

  • Maintain the call center quality system with continual improvement and employee involvement

  • Collect and analyze call center statistics/metrics and prepares performance reports

  • Implement training and process initiatives

  • Create a positive work environment that maximizes individual and team performance

  • Works with IT as needed to maintain equipment used in Call Center at high functional level

  • Develops and implements strategic sales plans to accommodate business goals

  • Analyzes and controls expenditures of division to conform to budgetary requirements

Required Skills

  • Understanding of full life-cycle recruitment and metrics associated with pipeline management.

  • Use of advanced technology and recruitment methodologies to drive cost effective and viable candidate pipelines.

  • Strong organizational, time management skills and ability to work independently

  • Highly analytical and able to draw conclusions and make recommendations based upon findings

  • Must have ability to prioritize and meet deadlines

  • Excellent verbal and written communication skills

  • Exceptional attention to detail in fast-paced, demanding environment

  • Must possess high degree of professionalism and ability to handle confidential information

  • Demonstrated ability to adjust easily to new and changed situations

  • Positive, energetic attitude, and initiative

  • High caliber customer service and ability to maintain demeanor under extreme pressure

  • Strong work ethic

  • Comfortable working in hands-on, deadline-driven environment

  • Comfortable speaking to all levels of company and client personnel

  • Ability to produce sales reports and analysis

  • Strong verbal, listening, and written communication skills

  • Detail oriented

  • Task focused, goal oriented

  • "Can do" attitude with ability to develop contingency plan to mitigate challenges

  • Highly adaptable and flexible professional

  • Exceptional customer service

Required Experience

  • Bachelor Degree Preferred

  • 3+ years of call center management, sourcing and acquisition, and revenue production experience

  • 5+ years of call center/customer service operations experience

  • Solid understanding of reporting and budgeting procedures

  • Excellent organizational and leadership skills with problem-solving ability

  • Experience in customer service

Benefits

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability


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This position of Healthcare Talent Acquisition Director is to manage the development, implementation and enhancement of systems, strategies and technologies to deliver viable talent pipelines, build a strong employment brand and ensure strong candidates experience for healthcare professionals. * Develop recruitment strategy based upon business trends, projected needs, and supply dynamics * Partner with Marketing and supporting teams to ensure components of plan include but are not be limited to job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, etc. * Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements * Use social media, technology, job boards, internet sourcing, and other technical means to source candidates across specialties, geographies, and healthcare landscape * Support developing and maintaining candidate personas and engaging approach to capture leads * Develop objectives, routines, policies, procedures, and metrics for the day-to day activities with respect to both inbound and outbound * Measure metrics throughout lifecycle to ensure final return on investment is realized * Manages and maintain sound sourcing and call center operations by monitoring system performances, preparing action plans, resolving problems and developing process improvements * Develop job profiles and identify/source appropriate talent for current open roles within the organization * Conduct effective resource planning to maximize the productivity of resources * Develop, manage and motivate a strong, effective management team * Maintain the call center quality system with continual improvement and employee involvement * Collect and analyze call center statistics/metrics and prepares performance reports * Implement training and process initiatives * Create a positive work environment that maximizes individual and team performance * Works with IT as needed to maintain equipment used in Call Center at high functional level * Develops and implements strategic sales plans to accommodate business goals * Analyzes and controls expenditures of division to conform to budgetary requirements Required Skills * Understanding of full life-cycle recruitment and metrics associated with pipeline management. * Use of advanced technology and recruitment methodologies to drive cost effective and viable candidate pipelines. * Strong organizational, time management skills and ability to work independently * Highly analytical and able to draw conclusions and make recommendations based upon findings * Must have ability to prioritize and meet deadlines * Excellent verbal and written communication skills * Exceptional attention to detail in fast-paced, demanding environment * Must possess high degree of professionalism and ability to handle confidential information * Demonstrated ability to adjust easily to new and changed situations * Positive, energetic attitude, and initiative * High caliber customer service and ability to maintain demeanor under extreme pressure * Strong work ethic * Comfortable working in hands-on, deadline-driven environment * Comfortable speaking to all levels of company and client personnel * Ability to produce sales reports and analysis * Strong verbal, listening, and written communication skills * Detail oriented * Task focused, goal oriented * "Can do" attitude with ability to develop contingency plan to mitigate challenges * Highly adaptable and flexible professional * Exceptional customer service Required Experience * Bachelor Degree Preferred * 3+ years of call center management, sourcing and acquisition, and revenue production experience * 5+ years of call center/customer service operations experience * Solid understanding of reporting and budgeting procedures * Excellent organizational and leadership skills with problem-solving ability * Experience in customer service Benefits Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability Cross Country Healthcare Boca Raton FL

Healthcare Talent Acquisition Director (295795-739)

Cross Country Healthcare