Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Healthcare Support Assistant 2, Medicaid - S. FL.

Expired Job

Humana Inc. Miramar , FL 33023

Posted 4 months ago

Description

The Healthcare Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

This is a work at home role. The hours are Mon-Fri, 8am-5pm.

The Healthcare Support Assistant for Medicaid Case Management. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

  • High School Diploma

  • Previous administrative experience

  • Advanced skills in Microsoft Word, Excel, Outlook and ability to easily navigate multiple applications

  • Familiarity with medical terminology

  • Strong analytical skills

Preferred Qualifications

  • Associate's Degree

  • 3+ years technical experience

  • Microsoft Access proficiency

  • Ability to analyze and interpret data

Additional Information

As part of our hiring process for this opportunity, we will be using a technology called Montage Voice which allows us to quickly connect and gain valuable information from you about your relevant experience.

If you are selected for a phone screen you will receive an email inviting you to participate in a Montage Voice interview. During this call you will be asked a set of questions pertaining to this particular role and you will provide recorded responses. The entire process takes about 15-20 minutes and can be done at your convenience. Your responses will be reviewed and you will be informed if you were selected for an in person or video interview, depending on your location.

Scheduled Weekly Hours
40


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Consumer Service Operations Professional 2 Managed Care Support Liaison

Humana Inc.

Posted 1 week ago

VIEW JOBS 1/9/2019 12:00:00 AM 2019-04-09T00:00 Description The Consumer Service Operations Professional 2 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Responsibilities The Consumer Service Operations Professional 2 - Managed Care Support Liaison provides customer service support for Military Treatment Facilities (MTFs) and TRICARE beneficiaries in specified geographical areas. Travels to various locations to present individual and group TRICARE information and briefings to diverse audiences that range from military General Officers to active duty members and their families to military retiree organizations. Augments the HSM/HSS in accomplishing their scope of work. Must possess a strong knowledge and understanding of the TRICARE program as well as general business operations to ensure contract performance is consistently within expected performance standards. Demonstrates professionalism and is able to work independently with minimal supervision. Exercises discretion, independent judgment and critical thinking skills when prioritizing issues, addressing concerns, making decisions and seeking resolutions for both internal and external customers. Identifies and accesses resources as appropriate to achieve issue resolution. Liaisons with other departments as needed to resolve issues and to promote education and understanding of business requirements and resource management practices. Professional and articulate, comfortably presents TRICARE program information to any audience. * Briefing Requirements. Exhibits ability to work autonomously. Conducts TRICARE briefings and beneficiary education within assigned Health System Areas (HSAs) as scheduled or upon request, and within required timeframes in accordance with Humana Military contract performance standards. Conducts presentations tailored to the needs of the audience. * Beneficiary Support. Provides accurate and timely guidance to beneficiaries on applicable TRICARE benefits and services. Proactively seeks out, identifies and resolves problems affecting TRICARE beneficiaries. Educates and promotes beneficiary use of TRICARE self-service resources. * MTF Support. Works collaboratively with HSMs/HSSs and MTF personnel to manage relationships and facilitate resolution of issues within assigned HSAs. Provides timely follow-up to customer inquiries. Establishes and maintains positive working relationships with MTF personnel. * Communication and Relationships. Develops and fosters relationships that enable the associate to identify and meet customer needs. Displays positive verbal and written communication skills. Effectively communicates with internal and external customers. Maintains open lines of communication with HSMs/HSSs, other team members and government partners. Provides back-up support for HSMs/HSSs. Responds to internal and external customer needs in a timely manner, appropriately utilizes resources to achieve resolution, and ensures follow-up until issues are resolved. * Reporting and Documentation. Utilizes designated information systems to track issues and resolution status. Responsible for accurate and timely completion of required documentation and file maintenance with updates as necessary. Identifies opportunities for process improvement and provides feedback to leadership. Ensures data updates necessary to meet monthly contract reporting compliance. * Travel and Scheduling. Responsible for coordinating meetings/appointments and maintaining accurate schedules. Communicates availability with leadership and identified MTF Point Of Contact (POC). Makes own travel arrangements and submits expense reports per policy guidelines. Prioritizes workload to maintain established schedules and deadlines. Required Qualifications * High School Diploma/GED * Strong experience in customer relations, public contact position, and/or TRICARE experience, including making presentations to groups * Demonstrated ability to analyze information, research problems, and determine and implement solutions * Ability to multi-task and work in a very fast-paced environment * Strong written and verbal communication skills to include presentation skills * Excellent interpersonal skills and ability to develop collaborative working relationships across multiple functional areas in the organization or with consumers * Consultative skills which include ability to assess, understand the consumer and make recommendations * Ability to work independently * Comprehensive knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint and Access * Willingness to travel and work uncommon hours - MUST be flexible and have reliable transportation * Displays keen public-speaking ability * Our Department of Defense contract requires U.S. citizenship * If offered a position with Humana Government Business you would be required to go through the eQIP process to obtain Government Security Clearance to work on government systems. This requires the completion of a 100+ page document on-line, finger printing, background check, credit check and, completion of an employment application and drug test. The financial/credit check portion requires an in depth review of any failure to meet financial obligations within the past 7 years, including but not limited to bankruptcy, debt over 120 days delinquent and/or $15,000 threshold for bad debt (items in collection and charge off). Preferred Qualifications * Organizational skills necessary to effectively manage multiple activities * Experience with medical claims/health insurance * Project Management experience * Bachelor's degree Scheduled Weekly Hours 40 Humana Inc. Miramar FL

Healthcare Support Assistant 2, Medicaid - S. FL.

Expired Job

Humana Inc.