Healthcare Scheduling Specialist

Advance Health

Chantilly , VA 20151

Who we are Advance Health is a privately-owned company focusing on health assessments and care coordination to seniors in their homes. Our goal is to improve the health of seniors by offering quality home health services. As navigating the health care system becomes increasingly complex, it is important to help our seniors receive the services needed to maintain healthy lifestyles. Who you are As a Healthcare Scheduling Specialist, you will be the initial contact from Advance Health in an inbound/outbound call center environment to schedule in-home healthcare assessments, conducted by Nurse Practitioners, for eligible members to lead them toward a healthier lifestyle. Key Competencies + Communication

  • Customer-Service Driven

  • Integrity + Metric-driven What you bring to the table + Enthusiasm to establish close professional relationships with members of the health plan

  • Ability to read from a script, but also have ability to maintain conversation with the member

  • Ability to work independently on tasks with minimal supervision

  • Respond to members objections with effective rebuttals and effectively schedule appointments + Desire to meet goals set at the beginning of each month (11 appointments daily) What we bring to the table + Competitive salary with monthly bonus incentive + 20 paid days off + Comprehensive benefit package, including medical, vision, dental, life, and 401k + Career advancement opportunities Skills/Abilities Required + High school diploma or equivalent required + 1-2 years call center experience preferred + Minimum one year of customer service experience + Excellent telephone etiquette + Proficiency in Microsoft suites Advance Health is an Equal Opportunity Employer ID: 2017-2004 External Company URL: http://www.advancehlth.com/

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Healthcare Scheduling Specialist

Advance Health