Healthcare Representative

Change Healthcare Daytona Beach , FL 32114

Posted 3 months ago

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

Location: Halifax Main and Halifax Port (rotating between locations)

Schedule: Hours could fall between 7am and 11pm EST weekdays and weekends

Act as advocates and meet with patients and their families daily. Responsible for tracking every application they receive and obtaining high rates of successful outcomes.

Detailed Responsibilities:

  • Meet with and interview each patient who presents to the facility Emergency Department (ED) area due to injuries related to accidents associated with motor vehicles, general liability and/or worker's compensation, during facility's designated staffing hours.

  • Educate each patient on the different Auto Insurance coverage(s) available, Coordination of Benefits (COB) process related to accident claims, and how no-fault coverage can assist with their medical bills.

  • Engage each patient in the Auto Insurance claims initiation process to ensure claims are processed in a timely manner

  • Review facility's report to identify patients who presented to the facility outside Change Healthcare's designated staffing hours or registered outside the Emergency Department (ED) area

  • Create a patient file in the system for each patient visit and maintain the file for accuracy.

  • Investigate and confirm any medical coverages related to auto, general liability, and/or worker compensation insurance available to the patient and updating the patient file in the system

  • Communicate per Change Healthcare protocol with responsible insurance carriers and attorney offices to secure payment on behalf of the facility and update patient file accordingly.

  • Update patient accounts in any designated facility system(s), in accordance with the agreed upon business plan

  • Process work daily for all Patient Counselor groups to ensure a consistent workflow for every patient file and result in timely reimbursement to the facility.

  • Communicate any issues/concerns involving patient files or personnel to your direct supervisor.

  • Become patient advocate to assist patient through accident claims process.

  • Ability to work within a diverse team environment and offer ongoing support to team members.

  • Initiating an accident claim and providing details to auto and workers compensation carriers.

Minimum Requirements:

  • Knowledge of federal and state programs that will benefit coverage for the client

  • 1-3 years of relevant hospital and healthcare experience

  • Possible language skills, as required by geographic location

  • Proficient with computer skills and tablet devices including Microsoft Office applications (Outlook, Excel and PowerPoint)

  • Ability to travel

  • Professional & polished demeanor

  • Strong work ethics and confidentiality

  • Time management skills and attention to detail

Preferred Experience:

  • Demonstrated experience working with people of various educational and socioeconomics background preferred

  • Social Work


  • Associates required

  • Bachelor's preferred

Physical Demands:

  • Heavy walking

  • Sitting

  • Standing

  • Typing

  • Some travel


  • Flexibility is required/hospital schedule set in advance

  • 40 hrs per week

  • Hours could fall between 7am and 11pm EST weekdays and weekends

  • Some holidays

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Commitment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Healthcare Representative

Change Healthcare