Healthcare Process Analyst - Electronic Medical Records

ABOUT THE POSITION

The County of Riverside's Behavioral Health Department is seeking a Business Process Analyst II to join our Electronic Medical Records team in Riverside.

The position is responsible for analyzing, researching, and troubleshooting system errors received by our internal Helpdesk. Prepare solutions, training, or written documentation. Work directly with system users, vendors, and outside agencies for the resolution of underlying system program problems. Maintain, support, and administer software applications. Participate in projects and activities such as electronic health data exchanges to align with various State and governmental initiatives. Reviews myAvatar release update documentation and conduct system testing to ensure that the new release provides the expected results. Maintain context-sensitive online help references to reflect the most current structure of the Electronic Health Record (EHR) system. Coordinate with stakeholders to create/modify and test myAvatar form changes. Queries data and creates reports. Creates technical and end-user training documentation. Design and create databases from user requirements. Provides technical user support for the Electronic Medical Record system (ELMR), the electronic prescription system, and other systems including but not limited to residential bed tracking, medical transcription, consumer portal, and electronic health record data exchange with external partners. Support technical training activities. Provide functional support, analysis, and design specifications, as needed to the programming staff.

The most competitive candidates will have:

• Experience with Behavioral Health Electronic Health Record Software, myAvatar.

• Experience with Crystal Report Writing, WinSQL, or MS SQL Server.

• Experience creating spreadsheets and databases in Microsoft Access and Excel.

• Experience with

JavaScript, XML, and Cache SQL-InterSystems.

• Experience with Geographic Information Systems (ArcMap, ArcGIS, Geocoding, Survey 123 for geocode and/or other mapping types).

• Experience with Microsoft Visual Studio, C#, EDI Mapping, and MS Power BI.

Schedule:

9/80 Friday

• Day Shift

Meet the Team!

Riverside University Health System

• Behavioral Health

• Healthcare Process Analyst is the working title. The actual title is Business Process Analyst II*

EXAMPLES OF ESSENTIAL DUTIES

• Conduct system analysis and design of business process involving evaluation of current and proposed information; determine available and emerging technology hardware and software; provide cost and benefits analysis.

• Develop and document user requirements for new and existing systems, processes, and applications; prepare and maintain project documents, requirements, reports, feasibility studies, and quality assurance for controls standards.

• Select and recommend software based on systems analysis, evaluation of products, and vendors; create requests for proposals (RFPs) or requirement specifications.

• Serve as business process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provides functional support, analysis, and design specifications, as needed, to programming staff.

• Coordinate and participate in the design and evaluation of business processes required for the implementation of enterprise systems and upgrades; analyzes new components to determine if previously modified processes can be eliminated and/or if new release will also require modification; conduct system testing to ensure that the new release provides the expected results throughout the business cycle.

• Evaluate requirements and develops design specifications for new or modified business processes; evaluate existing county business process models to identify potential areas for automation and streamlining; designs and implements resulting automated processes.

• Coordinate with business process managers and departmental staff to adopt system changes needed for new/modified public programs and services; test all changes prior to final implementation to ensure appropriate results.

• Design, implement, and maintain system set-up tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes.

• Identify and resolve production problem areas and corrects system set-up when production errors are identified; work directly with vendors for resolution of underlying system program problems; search corporate Web sites for posted resolutions and fixes to resolve identified problems.

• Work directly with vendors to resolve underlying system program problems; searches corporate Web sites for posted resolutions and fixes in resolving identified problems.

• Maintain context-sensitive on-line help reference to reflect the most current structure within the system.

MINIMUM QUALIFICATIONS

Education:Graduation from an accredited college or university with a Bachelor's degree in public/business administration, human resources, computer science, information systems, or a related field to the assignment. (Additional qualifying experience in a functional support area may substitute for education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)

Experience: Two years of professional level experience with business systems, information technology, program applications, and business processes and procedures.

SUPPLEMENTAL INFORMATION

Veterans Preference:

The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. Policy is available here:https://www.rivcocob.org/wpcontent/uploads/2018/07/C-3-Veterans-Preference-Program.pdf

What's Next?

This recruitment is open to all applicants. Candidates who are current employees of the Department will be given priority consideration. These applicants will be considered before other applicants depending on the volume of applications received. Based on the number of applications received, this posting may close without notice. Qualified applicants may be considered for future vacancies throughout the County.

For questions regarding this recruitment please contact the recruiter, Jill Eastman atJEastman@rivco.org