Neighborhood Healthcare El Cajon , CA 92020
Posted 1 week ago
Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.
The Healthcare Interpreter will facilitate communication between limited English-speaking patients and clinic staff within a dynamic team environment. This role will provide excellent customer service and perform all clerical/administrative functions for providers in a clinical setting and enhance rapport between patients and providers. This is a full-time, M-F 8am-5pm, position. This position is not remote.
Responsibilities
Facilitates communication between patients and their providers, nurses, medical assistants, lab technicians and other clinical team members
Ensures patients comprehend treatment plans as described by the provider and clarifies any discrepancies
Adapts to provider workflow preferences and proactively reviews patient's chart in preparation of scheduled appointments
Conveys information to patients regarding treatment plans, lab results, referrals, and other information within electronic health records in accordance with HIPPA standards
Assists with patient registration process and completion of forms
Requests translation services, as needed, through insurance companies
Assists with scheduling/rescheduling appointments
Recognizes any potential barriers to communication that may impact the success of the patient experience
Clarifies information and minimize misunderstandings with patients
Ensures accurate and detailed documentation of instructions from providers
Documents clinical visits and procedures performed by providers
Assists providers in navigating the electronic health record (EHR)
Locates information for review, including encounters, test results, outside records
Leads quality initiatives and implements key components into documentation
Notifies provider of any pending items and system alerts
Attends trainings on diverse subjects to enhance or maintain performance
Qualifications
Education/Experience
High School Diploma or GED required
Healthcare Interpreter Certification is preferred
Experience working in healthcare and using electronic health records preferred
Medical Assistant, Licensed Vocational Nurse, or other healthcare education certificate from an accredited program is preferred
Additional Qualifications (Knowledge, Skills and Abilities)
Bilingual (English/Arabic) required; Must pass the Mock visit during interview.
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to communicate within non-English speaking patients
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Physical Requirements
Ability to lift/carry 10 lbs/weight
Ability to stand for long periods of time
Pay range: $23.13 - $28.26 per hour, depending on experience.
Neighborhood Healthcare