Healthcare Interpreter-Arabic

Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

The Healthcare Interpreter will facilitate communication between limited English-speaking patients and clinic staff within a dynamic team environment. This role will provide excellent customer service and perform all clerical/administrative functions for providers in a clinical setting and enhance rapport between patients and providers. This is a full-time, M-F 8am-5pm, position. This position is not remote.

Responsibilities

• Facilitates communication between patients and their providers, nurses, medical assistants, lab technicians and other clinical team members

• Ensures patients comprehend treatment plans as described by the provider and clarifies any discrepancies

• Adapts to provider workflow preferences and proactively reviews patient's chart in preparation of scheduled appointments

• Conveys information to patients regarding treatment plans, lab results, referrals, and other information within electronic health records in accordance with HIPPA standards

• Assists with patient registration process and completion of forms

• Requests translation services, as needed, through insurance companies

• Assists with scheduling/rescheduling appointments

• Recognizes any potential barriers to communication that may impact the success of the patient experience

• Clarifies information and minimize misunderstandings with patients

• Ensures accurate and detailed documentation of instructions from providers

• Documents clinical visits and procedures performed by providers

• Assists providers in navigating the electronic health record (EHR)

• Locates information for review, including encounters, test results, outside records

• Leads quality initiatives and implements key components into documentation

• Notifies provider of any pending items and system alerts

• Attends trainings on diverse subjects to enhance or maintain performance

Qualifications

Education/Experience

• High School Diploma or GED required

• Healthcare Interpreter Certification is preferred

• Experience working in healthcare and using electronic health records preferred

• Medical Assistant, Licensed Vocational Nurse, or other healthcare education certificate from an accredited program is preferred

Additional Qualifications (Knowledge, Skills and Abilities)

• Bilingual (English/Arabic) required; Must pass the Mock visit during interview.

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills

• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form

• Ability to communicate within non-English speaking patients

• Ability to successfully manage multiple tasks simultaneously

• Excellent planning and organizational ability

• Ability to work as part of a team as well as independently

• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 10 lbs/weight

• Ability to stand for long periods of time

Pay range: $23.13 - $28.26 per hour, depending on experience.