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Healthcare Implementation Project Manager
Position SummaryResponsible for the implementation and support of the Treasury Management Healthcare Product suite. Also participates in the design and development of the Healthcare Product suite.
Essential Duties and Responsibilities
Subject Matter Expert (SME)
Uses project management skills and tools, completes customer data gathering, coordinates and communicates tasks required for onboarding, drives life cycle of implementation, resolves obstacles, and follows up to ensure optimal product delivery
Responsible for the implementation and support of the Treasury Management Healthcare Products suite
Maintains customer relationships and enhances the customer experience through the successful implementation and continued support of the Healthcare Products suite
Completes successful customer training
Conducts Customer Experience analysis relative to the Healthcare Products suite. Develops annual survey schedule and timeline to include creation of survey content
Identifies and collaborates with technology partners/vendors to resolve product defects and
develops new product ideas and enhancements to product functionality
Prepares product market share and competitor analysis for use in working with business unit owner to develop product sales strategies
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
Performs other duties and responsibilities as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
Ability to write correspondence, routine reports and business correspondence
Ability to successfully lead multiple projects at the same time
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
Ability to identify and resolve exceptions
Ability to read, manipulate, and create Healthcare RCM files including 835 and 837 files
Education and/or Experience
BS/BA degree or 5 plus years relevant experience
3 plus years' experience healthcare billing or revenue cycle management
3 plus years' experience project management
MS Office programs
Certificates, Licenses, Registrations
Other Qualifications (including physical requirements)
Advanced spreadsheet and numerical analysis skills
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice. Some travel will be required.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.