Healthcare Customer Service Reps

Cornerstone Staffing Southlake , TX 76092

Posted 3 months ago

D o you want to work for an awesome company that has been voted the Coolest Companies to work for, while utilizing your customer service skills?!

Do you have a passion for helping people? Do you enjoy talking about fitness incentives & programs? We offer an incredible work environment & have immediate job openings for people seeking opportunities in the Customer Service

  • Healthcare industry!

Great location - just 5 minutes west of DFW Airport so the commute is EASY from Carrollton and Lewisville!

What will you be doing as a Customer Service Rep?
Customer Service Representatives will be speaking with insurance plan participants who are seeking information about fitness program offerings! The majority of your day will be spent corresponding with members, fitness clubs, & health plans via email & over the phone.
You will be trained on the various health plan offerings so candidates must be able to pick-up on training materials quickly.

What s the pay?

$13.50/hr

Schedule

Monday

  • Friday

  • 7am-8pm (you will only work an 8 hour shift!)

Training 7am-4pm Monday

  • Friday

What experience & qualifications are required?

High School Diploma (minimum requirement)

Type 25-30 WPM

Minimum of 1 year of customer service experience in a call center environment

Must be able to use a computer!

Job Location?

Southlake, TX - less than a 30 minute drive from Carrollton and Lewisville, TX

Application Process Includes:

Drug testing

Background check

Resume Interview with client!

For immediate consideration, send your resume to

To Apply for this Job:

Click the Apply Online button at the top of this page, or below this job description, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application if you are new to CornerStone Staffing, come to the Addison office to interview with a recruiter Mon Thu @ 9am:
CornerStone Staffing Addison
5080 Spectrum Drive, Suite #100W
Addison, TX 75001


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Supervisor Clinical

American Specialty Health

Posted 7 days ago

VIEW JOBS 11/6/2018 12:00:00 AM 2019-02-04T00:00 American Specialty Health, Inc. is seeking a supervisor for our Customer Service department. The primary function of this position is to supervise staff and provide expertise and customer service support on a wide variety of inquiries to your team and customers. Ensuring that issues are handled properly and in accordance with ASH Policy and Procedures. Monitoring department goals according to ASH Performance Standards. Responsibilities * Supervises staff and monitors performance. * Supervises staff in daily operations. * Provides coaching, counseling and training of staff. * Prepares annual performance evaluations to be delivered timely. * Performs quality review on recorded calls according to call center procedures. * Meet with each Representative on a monthly basis to review overall performance. * Conduct team meeting at least monthly, to provide updates and team building activity. * Educate Representatives on all policies and procedures. * Interview and make recommendations for open positions in the call center. * Maintain scheduling, timecards, and related reports. * Ensure calls are answered in a timely manner by monitoring calls on ACD system. * Monitor all queues according to ASH Performance Standard goals. * Work closely with management to achieve team and department goals. * Performs necessary research, resolving issues and responds to inquiries from internal and external customers. * Researching and resolving the issues of escalated calls. * Taking calls requiring assistance from a supervisor. * Assist Representatives by silent monitoring call and taking over if needed. * Research issues thoroughly by interfacing with Manager or other departments, etc. * Assist in updating and implementing Policies and Procedures as needed. Qualifications * High School Diploma required. * Bachelor's degree in Business or Health Care Administration preferred. * Minimum –2-4 years of progressive experience performing customer service required. * Lead or supervisory experience in a call center environment preferred. * Health Care or Health Insurance experience preferred. * Knowledge of Microsoft (Word/Excel/Outlook) required. * Experience with a Workforce Management tool preferred. Core Competencies * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. * Ability to effectively organize, prioritize, multi-task and manage time. * Demonstrated accuracy and productivity in a changing environment with constant interruptions. * Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions. * Ability to exercise strict confidentiality in all matters. Mobility Primarily sedentary, able to sit for long periods of time. Physical Requirements Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs. Environmental Conditions Usual office setting. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. * Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. * Please view Equal Employment Opportunity Posters provided by OFCCP here. * The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Apply On-lineSend This Job to a Friend American Specialty Health Southlake TX

Healthcare Customer Service Reps

Cornerstone Staffing