Healthcare Customer Service And Sales Representative

Teletech Holdings, Inc. Hopkinsville , KY 42240

Posted 2 months ago

We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Healthcare Licensed Insurance Agent with TTEC in Hopkinsville, Kentucky.

TTEC is offering you the chance to gain your license all on us.

Accepting digital applications for your protection and the protection of our employees: Apply online, or via text 'TTEC' to 97211 to connect with us.

COVID-19 Note: During the pandemic, all our TTEC Duluth employees are working from home. Therefore, all applications and interviews are virtual. To facilitate the short-term remote new hire orientation and training environment for new hires, we are prioritizing those individuals with their own Windows-based PC and high-speed internet. Because of this, after you apply, you will be sent an email inviting you to take what we lovingly call the Initial Systems Assessment (or ISA). This checks your system for compatibility to ours. When we are able to return to normal operations, this will also shift from a work from home environment back to our location. Not having your own PC does not disqualify you from the job, but we may have to wait to start you until we return to normal operations.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

We will train you to be a subject matter expert in your field, so that you can provide the highest level of service and advocacy to the people in need. We are seeking dedicated and reliable individuals interested in taking their customer service career to the next level and join our Health Insurance Career Development Program. In this program, TTEC will:

  • Provide FREE licensing course

  • Assure flexible and additional study sessions

  • Cover the cost of the exam fees

  • Pay yearly renewal of license while connected with TTEC

Upon successful completion of the State Exam and receipt of your State License, you will be considered for employment as a Licensed Healthcare Insurance Agent to provide sales support for the customers of a nationally-recognized health insurance organization. This is a free course to you required to be eligible for the license insurance agent role and this means you will earn a higher wage than for our customer service representatives. The time in the course is your only investment in this long-term growth opportunity for yourself and your family.

Additionally, we provide those that move onto the Licensed Healthcare Insurance Sales role like you with:

  • Competitive hourly wage plus performance-based bonuses

  • Career advancement opportunities

  • Paid product knowledge, customer service, and sales training

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

Once you become a Healthcare Licensed Insurance Agent, on a typical day, you'll

  • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs

  • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up

  • Open and maintain customer accounts and information

  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner

  • Resolve customer technical issues with patience and understanding

  • Identify additional needs customers may have and help them to upgrade products or services

Why You? What You Bring

  • Aptitude and tenacity to be learn about what it takes to become a licensed healthcare insurance associate including passing the state licensing exam (and yes we will help those who take it seriously and accept our coaching are extremely likely to pass on the first try a few have to take it again and yes... we'll help you through that too!)

  • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)

  • Strong customer service orientation

  • Ability to adapt and excel in a fast-paced work environment

  • High school diploma or equivalent

  • Handy with MS Windows and other computer applications

  • The passion and drive to make a difference

Join Us

Apply online today:

  • Click on the Apply Now button.

  • You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

  • Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

If you're a military veteran, active duty guard or reserves, or a military spouse

We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

Career Changers welcome here

Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.

For more information about TTEC or other jobs in Duluth, GA visit or search #ExperienceTTEC throughout social media to engage in the global conversation.

As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.


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Healthcare Customer Service And Sales Representative

Teletech Holdings, Inc.