Healthcare Construction Project Manager - Boston, MA

Unitedhealth Group Inc. Boston , MA 02298

Posted 2 months ago

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

Responsible for the coordination and completion of projects across various functional areas. Provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques. Makes presentations to management on project updates, project cycle, and expected results. Ensures projects are completed on time and in scope. May manage vendor and service providers to define project scope and performance expectations. Will help produce optimum real estate asset utilization for the OptumCare local care delivery portfolio, and contribute to business success through effective real estate solutions.

The Sr Project Manager will report to the Director of Project Management and is accountable to meet the needs and priorities of Enterprise Real Estate Services team.

Primary Responsibilities:

Project Scope Definition and Management

  • Lead or contribute to the development of program or project scope statements, in consultation with Real Estate Director and applicable stakeholders

  • Ensure alignment and understanding of program / project scope and objectives with the organization's strategic objectives and the Voice of the Customer, in consultation with Real Estate Director and applicable stakeholders

  • Raise awareness of any misalignment or misunderstanding of project scope and objectives with Real Estate Director and applicable stakeholders

  • Ensure that all impacted areas are identified, and that appropriate resources are engaged to participate in the scope definition process

  • Ensure that project scope, requirements and approvals comply with current governance guidelines and methodology

  • Monitor scope requirements and identify scope-related gaps and issues

  • Ensure that all project dependencies / linkages are identified

  • Obtain agreement on project scope from Real Estate Director and applicable stakeholders, and ensures that requirements sign-off is obtained

  • Ensure that all project deliverables and success criteria are identified

  • Manage / support project scope and objectives throughout the project lifecycle, as needed (e.g., revised scope definition, scope creep)

  • Establish / implement / comply with change management processes to drive effective project execution

Project Timeline and Resource Management

  • Identify project duration, effort, sequence, and dependencies of tasks required to meet applicable project objectives

  • Develop and maintain detailed project plans (including resource assignments, schedules, dependencies, etc.)

  • Work with other Project Management Directors to drive the identification of the skills, duration and effort required for successful project execution (e.g., resource demand planning)

  • Ensure that resources are acquired to meet project requirements, escalating to Sr. Director of Project Management for assistance where gaps exist

  • Ensure that project schedules include all tasks and activities necessary to achieve project objectives

  • Align resource requests with available funding and forecasted FTE allocations, identifying gaps for escalated resolution

  • Obtain agreement from applicable stakeholders on schedule, time management and resource plans, and negotiate changes / adjust project plans as needed

  • Provide project direction and performance feedback to the team or their leadership throughout the project, as appropriate

  • Monitor and report progress throughout the project life cycle, using appropriate project planning and scheduling tools (e.g., dashboards, project status reports)

  • Identify and forecast variances and trends throughout the project lifecycle to ensure that project schedules and resource requirements are met (e.g., forecasted project plans/ schedules vs. actual project status)

  • Ensure that schedule and resource changes are aligned with project scope, objectives, constraints and risks

  • Ensure seamless transition from project implementation to the business (e.g., operations, facility management)

Project Financials - Management and Control

  • Collect, analyze and maintain financial forecast information using input from applicable sources (e.g., resource management tools, risk management reports, capital plan)

  • Develop / contribute to project budgets and forecasts, obtaining approvals from Real Estate Director and applicable stakeholders (e.g., cost / benefit analysis, capital planning, staffing impact analysis / assessment)

  • Drive/participate in the capital request process, as appropriate (e.g., presentations, cost-benefit analysis, business case)

  • Manage project budgets and ensure appropriate cost controls

  • Act as Project Manager escalation point for identifying / approving procurement needs for supplemental external resources (e.g., vendors, contractors)

  • Ensure that Project Managers monitor / analyze / approve invoices and actuals against established project plans and budgets to identify variances and their causes, and communicate to Real Estate Director and applicable stakeholders as appropriate

  • Ensure adherence to project budgeting strategies and cost management plans

  • Conduct reviews of budget variances with Real Estate Director and applicable stakeholders to identify causes and develop options for resolution

  • Identify / implement adjustments to project/program forecasts and budgets, obtaining appropriate approvals as needed

  • Ensure adherence to established financial close procedures and governance guidelines

Project Quality Management

  • Apply project life cycle methodology and tools (e.g., Capital Plan, Project App, Microsoft Project) to drive project quality

  • Establish / apply quality objectives, criteria, standards and levels using appropriate quality management methods, with input from Real Estate Director and applicable stakeholders (e.g., key performance indicators, scope definition)

  • Ensure that all project deliverables are in compliance with applicable standards and regulations (e.g., design guidelines, AHJ, HIPAA, ADA)

  • Monitor and document project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards

  • Ensure that all project deliverables are on track throughout the project lifecycle, and take appropriate action when needed

  • Manage proper functionality of the project (e.g., post-implementation auditing, reporting)

  • Ensure that controls are identified and operationalized to allow benefit tracking and reporting

  • Monitor project results going forward and ensure that the project is delivering the expected benefits to the business, obtaining feedback from Real Estate Director and stakeholders as appropriate

  • Analyze project outcomes and make appropriate recommendations to improve project outcomes / processes going forward (e.g., stakeholder satisfaction, lessons learned, project team member performance)

  • Define / implement appropriate actions to drive process improvement going forward (e.g., repeatable processes, feedback loops, cross-project improvement opportunities)

  • Ensure that new / revised project management processes / procedures are documented / updated / approved, as needed (e.g., process flows, training guides)

Project Risk Management

  • Identify / prioritize potential risks / issues in a timely way throughout the project life cycle

  • Ensure adherence to established risk management approaches to identify, analyze and mitigate project risks / issues, as applicable

  • Develop, communicate and implement program / project risk / issue management plans and strategies

  • Develop / implement contingency and recovery plans when deliverables / milestones are missed (e.g., identify critical path, document plan for getting back on plan / schedule)

  • Review / monitor project progress and outcomes throughout the project lifecycle to identify emerging risks / issues

  • Analyze and ensure resolution of identified risks and issues, collaborating with and obtaining approvals from Real Estate Director and applicable stakeholders as needed

  • Communicate project risk / issue events, responses and results to Real Estate Director and applicable stakeholders (e.g., project team, leadership, business partners)

Project Communications

  • Develop, document and implement project communication plans as needed (e.g., stakeholder communications)

  • Manage / coordinate communications among Real Estate Director and all applicable stakeholders

  • Develop / maintain definition of project roles / responsibilities, and communicate to project participants (e.g., RACI matrices)

  • Establish, develop and maintain effective relationships with Real Estate Director and applicable project stakeholders (e.g., project team members, team leads, internal customers, functional SMEs, business partners, leadership)

  • Manage vendor relationships and/or obtain required contract approvals, as needed

  • Recognize / celebrate project team contributions throughout the project

  • Resolve conflicts among project participants using appropriate influence techniques, escalating to others as needed

  • Provide / ensure training to applicable audiences, as needed (e.g., process training, tool usage, project management methodology, change management)

  • Develop / generate / distribute project reports / documentation to applicable stakeholders (e.g., project status, metrics, outcomes, issues, risks, opportunities)

  • Establish / implement plans for ongoing project documentation storage (e.g., project repository management, documentation management)

  • Utilize appropriate communications tools/techniques to ensure understanding and buy-in from Real Estate Director and applicable stakeholders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • B.A or B.S. in Architecture, Interior Design, Project Management or Construction Management, or combination of education and experience

  • 10 years of experience in a clinical or healthcare environment with significant project management, design, construction, and/or project planning

  • Working experience within a real estate group, professional services, or construction management firm (Planning, Projects, Transactions, Facilities, Legal)

  • Ability to succeed in ambiguous and non-mandated environments with track record of being an enthusiastic and effective team player with experience of leading and influencing internal and external resources to ensure successful outcomes

  • Ability to work remotely in a virtual team within a matrix reporting relationship

  • Ability to build trusting relationships and provide fact based support

  • Strong interpersonal and communication skills with a variety of contacts

  • Flexible and creative thinking and problem-solving ability

  • Strong financial analysis skills

  • Ability to prepare effective presentations

  • Effective contributor to cross-functional teams

  • Deliver results through best practices and consistent service delivery

  • Proficient in Microsoft Office (Excel, PowerPoint, Project, etc.)

  • Ability to travel as required

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 6 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Health Construction Project Manager, Boston, MA, Massachusetts


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Healthcare Construction Project Manager - Boston, MA

Unitedhealth Group Inc.