Healthcare Client Services Manager - Fully Remote

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500 list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com.

Role Overview:

The Client Services Manager oversees, directs, and manages Client Services Specialists working with Hospital and Health System clients and their respective departments to ensure superior service, client satisfaction and optimum performance and results. The Client Services Manager assumes direct responsibility for a specific territory and service lines within a business development region. The Client Services Manager develops and maintains senior level relationships with Hospital and Health System decision makers in administrative service departments and coordinates initiatives with all appropriate operational and business development functions to meet or exceed client requirements and expectations.

Role Responsibilities:

• Actively builds influential relationships at the hospital operating and senior management levels

• Assumes leadership responsibility for the Client Service Specialists to manage relationships with the account and patient service representatives relating to day-to-day operations and service requirements

• Answers client questions and addresses concerns; is acknowledged as the Client Service "go to" person

• Maintains an awareness and perspective regarding the level of success in meeting performance goals and exceeding client expectations

• In conjunction with the Client Service Specialists and Patient Service Representatives initiates and conducts or regularly participates in client meetings to identify the root cause and resolution of issues, concerns and /or requests

• Provides service and educational updates and engages in client objective-setting for ensuring service quality, performance and results

• Collaborates with the Client Service Specialists interacting with client staff at all facilities

• Provides and reviews performance reports with client management and staff

• Oversees invoice and payment issues

• Works with the Client Service Specialists and Hospital Management to evaluate potential service advancement and additional reimbursement opportunities

• Coordinates the introduction of new business development representatives to prospect and propose additional services including cross selling opportunities

• Understands market dynamics (legislative changes, technology developments, competition) and their impact on Hospital and Health System clients

• Works with the Client Service Specialists and leadership to identify and introduce new solutions, products, and services to clients

• Oversees client contracts with the objective to renew and/or increase business through the expansion of current services or the introduction of new services

• Leads implementation teams and processing leaders to operationally implement new services for new and existing clients

• Works with new business development and service line leadership in developing sales approaches and pricing strategies for new and existing services & solutions

• Oversee and coordinate cross service line training for the Client Service Specialists

• Coordinates technical and process training with appropriate operations and human resource functions

• Understands and agrees to role-specific information security access and responsibilities

• Ensures safety and confidentiality of data and systems by adhering to the organizations information security policies

• Reads, understands, and agrees to security policies and complete all annual security and compliance training

Role Requirements:

• 3-5 years substantial customer service or client service leadership in a hospital or clinical environment

• Demonstrated ability to build a high-performing team through effective coaching, mentoring and development

• 2-5 years prior account or client representative experience

• High degree of healthcare, hospital, and health plan knowledge, experience, and expertise

• Strong communication skills, both written and verbal

• Proven ability to work efficiently and accurately in a fast-paced multi-tasking environment

• Strong aptitude to understand, utilize and improve technology platforms along with strong skills in MS Word, MS Excel and MS PowerPoint

• Willingness to transfer knowledge amongst team

• Highly motivated and self-directed with the ability to work independently or within a group to

• effectively solve problems and drive results

• Strong analytical skills with the ability to think strategically and continually improve the process

• Bachelor's or Associate's degree

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. This position is bonus eligible in accordance with the terms of the Company's plan.

Centauri currently maintains a policy that requires several in-person and hybrid office workers to be fully vaccinated. New employees in the mentioned categories may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is bonus eligible in accordance with the terms of the Company's plan.

Other details

• Job Family IC

• Pay Type Salary

• Min Hiring Rate $66,000.00

• Max Hiring Rate $92,400.00

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• Orlando, FL, USA