Healthcare Call Center Representative - Outbound

Gift Of Hope Itasca , IL 60143

Posted 6 days ago

Overview

Are you looking to make a difference? Team up with Gift of Hope!

This position is well suited to individuals with healthcare call center experience who are compassionate and comfortable talking with families in bereavement.

Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and NW Indiana. Our goal is to provide the highest quality service to families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.

The Tissue Authorization Specialist contacts family members of potential tissue and/or eye donors to request authorization of tissue donation and to conduct medical/social history interviews.

Responsibilities

NOTE: This is a Night Shift position (7 PM - 7 AM) with a fixed, rotating schedule that includes alternating weekends.

The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

  • Compassionately provide benefits of donation to next of kin Update relevant internal and external stakeholders on status of active referrals Coordinate logistics when necessary on active tissue referrals Communicate accurate referral information with the appropriate on-call AOC Conduct and obtain telephone authorization from potential donor families for tissue and eye donation; complete necessary paperwork Conduct medical/social history interview according to protocol and complete necessary paperwork

Qualifications

Education and Training Required

The following identifies the minimum education and training required to perform the essential functions of

the job

  • Associates degree or equivalent work experience

Experience and Skills Required

The following indicates the minimum skills and experience required to perform the essential functions of the job

  • Knowledge of medical terminology is preferred

  • Ability to make sound clinical assessments in a fast-paced environment

  • Ability to stay focused in an environment that has constant activity occurring

  • Ability to maintain a positive and professional manner and to provide excellent customer service when dealing with all Gift of Hope partners and families

  • Excellent verbal communication skills.

  • Ability to express empathy and gain authorization for tissue donation in potentially emotional situations

  • Attention to detail to assure that pertinent data about donors is collected and recorded

  • Comfort and confidence in the presence of emotional distress and death

  • Basic computer skills

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

  • Ability to function in a normal office environment

  • Ability to sit for extended periods of time

  • Ability to work outside normal business hours

  • Ability to work three to four 12-hour shifts per week

  • Ability to take overnight trips for conferences or educational needs outside of their normal work schedule 1 -2 times per year

  • Ability to attend monthly staff meetings that may fall outside of scheduled work days

  • Ability to speak clearly to handle extensive telephone work

  • Ability to input data into a computer while talking on the phone

  • Ability to cope with highly charged emotional people and situations.

Work Environment

The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job

  • Open office environment which can be loud and distracting

  • Long hours

  • Ability to be flexible with shift schedule and work beyond scheduled shift to meet the demands of tissue donation

  • Telephone conversations lasting up to one hour or more

  • Fast-paced, highly regulated environment with frequent changes to policies and protocols

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Inbound Call Center Representative

American Residential Services

Posted 7 days ago

VIEW JOBS 4/11/2019 12:00:00 AM 2019-07-10T00:00 Job Description Company: ARS/Rescue Rooter INBOUND CUSTOMER SERVICE REPRESENTATIVE Itasca, IL Call Center Full-Time Opportunity- Multiple Shifts available: Mon-Fri 7am-3:30pm with every other Sunday (Days OFF: Tuesday or Wednesday) M,Tu,Th,Fr 9am-5:30pm and Saturday 8am-4:30pm (off Wednesday) Mon-Fri 4pm-8pm (or 9pm) This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers' needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements. Job Requirements What You Need to Succeed and Grow with the Pros Required Credentials: * Ability to thrive in a fast-paced environment. * A strong degree of self-motivation to provide exceptional customer service. * Demonstrated listening and verbal communication skills. * Proven ability to meet and exceed set goals. * Receptivity to continual coaching and feedback designed to help you succeed. * Experience gathering customer information and keying it into a computer. * Willingness and ability to work evenings and weekends. Preferred Credentials: * Service-industry experience. * Call-center or customer service experience. * Bilingual English/Spanish fluency. How We Reward Your Professionalism Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match. In addition, all employees are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation™. Apply Your Skills to the Best in the Business. All candidates are required to undergo pre-employment drug screen and employment background checks. ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. American Residential Services Itasca IL

Healthcare Call Center Representative - Outbound

Gift Of Hope