Are you looking to make a difference? Team up with Gift of Hope!
This position is well suited to individuals with healthcare call center experience who are compassionate and comfortable talking with families in bereavement.
Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and NW Indiana. Our goal is to provide the highest quality service to families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.
The Tissue Authorization Specialist contacts family members of potential tissue and/or eye donors to request authorization of tissue donation and to conduct medical/social history interviews.
NOTE: This is a Night Shift position (7 PM - 7 AM) with a fixed, rotating schedule that includes alternating weekends.
The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
Education and Training Required
The following identifies the minimum education and training required to perform the essential functions of
Experience and Skills Required
The following indicates the minimum skills and experience required to perform the essential functions of the job
Knowledge of medical terminology is preferred
Ability to make sound clinical assessments in a fast-paced environment
Ability to stay focused in an environment that has constant activity occurring
Ability to maintain a positive and professional manner and to provide excellent customer service when dealing with all Gift of Hope partners and families
Excellent verbal communication skills.
Ability to express empathy and gain authorization for tissue donation in potentially emotional situations
Attention to detail to assure that pertinent data about donors is collected and recorded
Comfort and confidence in the presence of emotional distress and death
Basic computer skills
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Ability to function in a normal office environment
Ability to sit for extended periods of time
Ability to work outside normal business hours
Ability to work three to four 12-hour shifts per week
Ability to take overnight trips for conferences or educational needs outside of their normal work schedule 1 -2 times per year
Ability to attend monthly staff meetings that may fall outside of scheduled work days
Ability to speak clearly to handle extensive telephone work
Ability to input data into a computer while talking on the phone
Ability to cope with highly charged emotional people and situations.
The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job
Open office environment which can be loud and distracting
Ability to be flexible with shift schedule and work beyond scheduled shift to meet the demands of tissue donation
Telephone conversations lasting up to one hour or more
Fast-paced, highly regulated environment with frequent changes to policies and protocols
Gift Of Hope