Healthcare Call Center Representative - Bilingual/Spanish

Job Description Job Description BCforward is currently seeking a highly motivated Healthcare Call Center Representative - Bilingual/Spanish Only for the Candidates located in Washington (WA), Oregon (OR), Nevada (NV), or Arizona (AZ) – specifically within the Mountain Standard Time (MST) or Pacific Standard Time (PST) zones. Position Title:

Healthcare Call Center Representative – Spanish Location: REMOTE Duration: 3 Months and Possibility for extension Anticipated Start Date: ASAP Pay Range: $25.00/hr Job Summary:

Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines. Education/Experience: · Requires a High School diploma or GED · Requires 1 - 2 years of related experience Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service · Call Center/ Sales Rep making outbound calls supporting Care management Team for CA Market · Fast Paced Call Center -making outbound calls to existing members. · Calling existing members and discussing member’s care/ medical reasons for members to sign up for the program. · Enrolling members into Care Management program · Production/Sales based role-They will be monitored on the number of members they sign up for program · Making a minimum of 60 calls per day in a fast-paced environment · Data Entry into True Care · Ability to navigate multiple systems. · Excel exp preferred for basic reporting. · Healthcare experience required · Call Center Experience Required · Sales experience highly preferred ability to make sale pitch to existing members · Role may change at some point-must be open to change and flexible on types of calls they are making (depending on need of business) they will remain on the phones but the types of calls they handle can vary.

Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. Company Description About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.