Guardian Pharmacy Boca Raton , FL 33427
Posted 6 days ago
Boca Raton, Florida, United States of America
Extraordinary Care. Extraordinary Careers.
With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
Guardian Pharmacy of Southeast Florida, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Boca Raton, Florida.
Why Guardian Pharmacy of Southeast Florida? We're reimagining medication management and transforming care.
Who We Are and What We're About:
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
Schedule: M-F 9am-5:30pm; Hybrid
The Role:
The Healthcare Benefits Navigator is instrumental in supporting customers with Medicare drug plan selection, plan optimization and plan enrollment. Responsible for providing Medicare drug plan comparisons and educating our customers on available plan options in the market. Through conducting plan comparisons, the Healthcare Benefits Navigator ensures customers understand out of pocket expenses under available plans. This role works with other Healthcare Patient Navigators to maximize customer savings and provide a seamless enrollment process.
Essential Job Functions:
Utilize reporting to identify newly admitted potential customers and/or current customers that may qualify for a Special Enrollment Period.
Using pharmacy's point of sale system in conjunction with an online vendor, explain customer's current insurance coverage and provide personalized plan comparison ensuring customer understands available plan options and can make informed plan selection.
Receive inbound and place outbound calls to facilities and customers to provide plan comparison and plan optimization. Assist customers in plan enrollment.
Using scheduling software, schedule appointments with customers for plan optimization during Medicare Open Enrollment facilitating seamless and efficient enrollment process.
Facilitate warm transfer to customers requesting a licensed insurance agent.
Accurately track customer assistance and record enrollment progress
Provide customer service to internal and external customers as needed.
Through customer engagement and satisfaction, assist in the achievement of National Account partnered objectives.
Other essential functions and duties may be assigned by supervisor as needed
Education:
High School diploma required, college degree in business preferred
Pharmacy Technician registration preferred
Knowledge, Skills, and Abilities:
Pharmacy experience preferred
Strong knowledge of 3rd party insurance requirements
Collections and claim adjudication experience preferred
FrameworkLTC or QS1 experience preferred
Excellent computer skills, including MS Office (Excel, Word, Teams)
Excellent verbal and written communication skills; professional demeanor
Strong attention to detail and analysis skills
Ability to maintain confidentiality at all levels
Ability to work to deadlines and balance multiple priorities
Strong work ethic and desire to excel
What We Offer:
Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, "Treat others as you would like to be treated."
Compensation & Financial
Family, Health & Insurance Benefits (1), (2)
Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
Wellness Incentive Program
Dental and Vision plans
Company-paid basic life, AD&D and long-term disability coverage
Optional employee, spouse, and child life/AD&D insurance
Optional accident, critical illness, and short-term disability coverage
Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Time Off
Paid holidays and sick days
Generous vacation benefits based on years of service
(1) Eligibility begins the first of the month following 30 days of employment
(2) Full-time employees only, excluding EAP which is available to all Guardian employees
The Guardian Difference
Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.
Guardian Pharmacy