Healthcare Advocate - Field Based In Mcallen, TX

Unitedhealth Group Inc. Mcallen , TX 78501

Posted 3 weeks ago

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

If you are located in McAllen Texas, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Functioning independently, travel across assigned territory to meet with providers to discuss Optum tools and programs focused on improving the quality of care for Medicare Advantage Members

  • Will be out in the field 80% of time in defined territory with rare occasion of overnight travel

  • Utilizing data analysis, identify and target providers who would benefit from our coding, documentation and quality training and resources

  • Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and hospitals

  • Develop comprehensive, provider-specific plans to increase their RAF performance and improve their coding specificity

  • Manage end-to-end Risk and Quality Client Programs such as Healthcare Patient Assessment Form on ensuring correct delivery of data/forms to the correct providers, and the return of the data to coding ops, ensuring accurate payments are occurring for each provider based on client contract

  • Consult with provider groups on gaps in documentation and coding

  • Provide feedback on EMR/EHR systems where it is causing issues in meeting CMS standards of documentation and coding

  • Partner with a multi-disciplinary team to implement prospective programs as directed by Market Consultation leadership

  • Assists providers in understanding the Medicare quality program as well as CMS-HCC Risk Adjustment program as it relates to payment methodology and the importance of proper chart documentation of procedures and diagnosis coding

  • Assist providers in understanding quality and CMS-HCC Risk Adjustment driven payment methodology and the importance of proper chart documentation of procedures and diagnosis coding

  • Supports the providers by ensuring documentation supports the submission of relevant ICD -10 codes and CPT2 procedural information in accordance with national coding guidelines and appropriate reimbursement requirements

  • Provides ICD10 - HCC coding training to providers and appropriate office staff as needed

  • Develops and presents coding presentations and training to large and small groups of clinicians, practice managers and certified coders developing training to fit specific provider's needs

  • Develops and delivers diagnosis coding tools to providers

  • Trains physicians and other staff regarding documentation, billing and coding and provides feedback to physicians regarding documentation practices

  • Provides measurable, actionable solutions to providers that will result in improved accuracy for documentation and coding practices

  • Collaborates with doctors, coders, facility staff and a variety of internal and external personnel on a wide scope of Risk Adjustment and Quality education efforts

  • Assist in collecting charts where necessary for analysis

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree (preferably in Healthcare or relevant field) or equivalent work experience

  • 4 years of provider or hospital experience and / or managed care experience

  • Knowledge of ICD10

  • Proficiency in MS Office (Excel Intermediate, PowerPoint and Word)

  • Must be able to work effectively with common office software, coding software, EMR and abstracting systems

  • Ability to travel up to 75% regionally

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Master's degree

  • Previous experience in Risk Adjustment or HEDIS / Stars

  • Nursing background i.e. LPN, RN, NP

  • Knowledge of EMR for recording patient visits

  • Previous experience in management position in a physician practice

  • 1 year of coding performed at a health care facility

  • Knowledge of billing / claims submission and other related actions

  • Certified Professional Coder / CPC-A; CRC certification; CCS, RHIA, or willing to obtain CPC within 6 months

  • Bilingual in Spanish and English

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: healthcare advocate, McAllen, TX, Texas, HEDIS, STARS

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Healthcare Advocate - Field Based In Mcallen, TX

Unitedhealth Group Inc.