Health Technician (Telehealth)

Department Of Veterans Affairs Maplewood , MN 55109

Posted 2 months ago

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The Telehealth Clinical Technician performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care. He or she may receive guidance from more experienced staff members and may provide guidance to less experienced staff members but requires minimal direct supervision.

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Duties may include:

  • Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment

  • Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter

  • Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines

  • Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures

  • Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines

  • Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations

  • Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system

  • Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care

  • Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations

  • Providing patient education via approved materials

  • Supporting the Veteran in completing patient satisfaction surveys

  • Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care

  • Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology

  • Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.

  • Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies

  • Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation

  • Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues

  • Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies

  • Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plan

  • Lab training to include venipuncture, POC testing

  • Completing other duties as assigned by clinic manager within scope of training

Work Schedule: Days

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0640 Health Aid And Technician

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  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to a background/security investigation

  • Must be proficient in written and spoken English

  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/04/2020.


a. Citizenship.

Citizen of the United States. After a determination is made that it is not possible to recruit qualified citizens, non-citizen personnel may be appointed on a temporary basis under authority of 38 U.S.C. 7405, without regard to the citizenship requirements of 38 U.S.C. 7402 or any other law prohibiting the employment of or payment of compensation to a person who is not a citizen of the United States. Candidates must meet all other requirements for the grade and position concerned.

b. Experience and Education.

(1) Experience: one year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician; OR

(2) Education: four academic years above high school leading to a bachelor's degree with courses related to the occupation; OR

(3) Experience/Education Combination: equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:

(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or

(b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.

c. Certification.

None required.

d. Grandfathering Provision.

All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:

(1) Such employees may be reassigned, promoted up to and including the full performance (journeyman) level, or changed to lower grade within the occupation, but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions.

(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.

(3) If an employee who was retained (grandfathered) under this provision leaves that occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation.

e. Physical Requirements.

See VA Directive and Handbook 5019.

f. English Language Proficiency.

A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English.


None beyond the Basic Requirements.


In addition to meeting the Basic Requirements outlined above, candidates must possess the required specialized experience and be able to demonstrate all Knowledge, Skills and Abilities (KSAs) as summarized below.


One year of experience equivalent to the GS-5 grade level, Examples of experience may include:

  • Schedule telehealth appointments using an electronic scheduling system

  • Obtain and document patient history and pertinent clinical information in electronic medical records

  • Prepare the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination, establishes video conferencing connection, and makes introductions between patient site and provider site

  • Monitor and maintain electronic schedule of rooms, patients, technologies, and presenters

  • Administer the patient satisfaction survey

  • Clean and perform minor routine maintenance of assigned telehealth technology.


2.Demonstrated Knowledge, Skills, and Abilities

Candidates must demonstrate all of the KSAs below:

  • Comprehensive knowledge of computer systems and programs to perform a variety of tasks.

  • Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.

  • Ability to provide and receive guidance and technical direction.

  • Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.

  • Ability to read, interpret, and apply complex written instructions.

  • Knowledge of general clinical policies and procedures in a healthcare environment.

  • Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.

References: VA Handbook 5005/96, PART II, APPENDIX G50


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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Health Technician (Telehealth)

Department Of Veterans Affairs