The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care.
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The Telehealth Clinical Technician (TCT) assigned to Telehealth, is a technician who serves in a generalist role who supports and manages all Telehealth modalities. This includes resolutions of clinical encounters from the patient and provider location as the site Telepresenter, imaging for Telehealth Store and Forward application, clinic manager for real time Telehealth events which includes patient education activities, provision of equipment for the Home Telehealth (HT) program, technical and scheduling activities. The TCT functions in the Rural Health program and other program support duties as assigned. The TCT is expected to float to other VA CBOCs and the main facility at times to ensure seamless patient care coverage.
Work Schedule: Monday through Friday 0730-1600
Financial Disclosure Report: Not required
50% or less - You may be expected to travel for this position.
HelpRequirements Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Selected applicants will be required to complete an online onboarding process
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience. One year of experience in a heath care filed that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.
Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation.
Education/Training Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
English Language Proficiency: NAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
The TCT will become a certified Store and Forward Imager in Telewound, Teleretinal, and TeleDermatology imaging. TCT will assist the HT Registered Nurse with HT equipment set-up, trouble shooting and maintaining of Veteran Excel spreadsheets as assigned. S/He is responsible for the patient site clinical, business, scheduling, and technical aspects for real-time Telehealth applications, including, all specialty and primary care Telehealth encounters (clinical Video, imaging, and support of Home Telehealth) within the Veteran's home, residence, hospital, or long-term care facility. Installs, maintains, inventories, and trains staff on all video-conferencing technologies, Telehealth peripherals including stethoscopes, otoscopes and scheduling software used to coordinate, manage resources and connect staff, resources, patients, and providers in the manner effective to delivery of services, patient care, education, and training. The TCT will set up and adjust specialized clinical computers, cameras, and other equipment with multiple features and precision metrics requiring precise interaction setting applications and positioning to operate the equipment correctly. The TCT conducts quality control procedures on equipment and products and maintains proper records for quality control reports and workload reporting. The TCT is expected to display an enthusiastic spirit to create motivation and achieve results as evidenced by involvement in presenting all Telehealth modalities to associates at all levels which in turn expands the program.
Maintains a valid driver's license
Demonstrates excellent communication skills in collaborating with patient, family, co-workers and PACT. Provides excellent customer service.
Travels as needed to any Central Iowa catchment area for patient care coverage including but not limited to Veteran's place of residence, hospital, and/or long-term care facility.
Must be knowledgeable and highly familiar with technological resources to include but not limited to Excel, internet, VISTA, Microsoft Office, and utilization of Microsoft Outlook.
Displays knowledge of Telehealth technologies appropriate for each type of visit and how to trouble shoot technical issues that may arise with the technology, particularly mobile Telehealth devices.
Poised and articulate in communicating with individuals of varied education and ethnic backgrounds
Able to accurately schedule clinic appointments in VistA per the VHA outpatient scheduling processes and procedures
Cooperative team member evidenced by accountability to Veterans and Telehealth Team Members
Self-motivated with ability to effectively multi-task with strong attention to detail and minimal supervision
GS-5 (Entry Level)
GS- 6 (Full Performance Level)
Demonstrated Knowledge, Skills, and Abilities (KSAs):
Comprehensive knowledge of computer systems and programs to perform a variety of tasks
Ability to communicate, consult, and interact with other members of the health care team, external relations, customer service and patient education
Ability to provide and receive guidance and technical direction
Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments
Ability to read, interpret, and apply complex written instructions
Knowledge of general clinical policies and procedures in a health care environment
Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
References: VA Handbook 5005, Part II, Appendix G50
The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6.
The work is primarily sedentary, but requires some standing, walking, bending, lifting and carrying of light items. The work requires above average agility and dexterity. The work may require heavy lifting of equipment or assisting patients. Must be able to travel to outlying CBOC's or Outreach clinics and possess a valid driver's license.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Department Of Veterans Affairs