The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self- management. The includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care.
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The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. Primary responsibilities of the incumbent include: supporting clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter within scope of practice, functioning as an imager and clinical data manager for telehealth store and forward applications, managing real time clinical telehealth events, providing established instructions for patients, and providing technical and administrative support of telehealth operations. Additional responsibilities will include: providing technical support to end-users, scheduling simple and complex intra-facility and inter-facility telehealth appointments, installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned.
Work Schedule: Monday- Friday 8:00 am- 4:30pm
Financial Disclosure Report: Not required
Physical Requirements:The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.
Selected applicants will be required to complete an online onboarding process.
Occasional travel - You may be expected to travel between VA and/or Non-VA clinical care sites for this position.
0640 Health Aid And Technician
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Selected applicants will be required to complete an online onboarding process
U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. ]
Must be willing to undergo a pre-employment medical examination/ physical requirements.
Must be proficient in spoken and written English.
Education and Education:
Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR
Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Grandfathering Provision. All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on February 7, 2018 of this qualification standard are considered to have met all qualification requirements for the Health Technician (Telehealth Clinical)
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Experience. One year of experience equivalent to the next lower grade level.
Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs.
Comprehensive knowledge of computer systems and programs to preform a variety of tasks.
Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
Ability to provide and receive guidance and technical direction.
Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
Ability to read, interpret, and apply complex written instructions.
Knowledge of general clinical policies and procedures in a healthcare environment.
Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.
References: VA Handbook 5005, Appendix G50, Health Technician (Telehealth Clinical), GS- 0640.
The full performance level of this vacancy is GS-06.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Department Of Veterans Affairs