The Health System Specialist is the fill staff assistant to the Director and the Associate Director at the Veterans Health Care System of the Ozarks (VHSO), Fayetteville, AR. In this specialty the Health System Specialist is a responsible partner of the executive management staff sharing fill, joint and plural management relationships with other staff offices and services. The impact of the mission of this facility on the administrative complexity is very significant to the position.
Liaisons (indirect supervisor) between the Chiefs of Police Service, Chaplain Service, Nutrition and Food Service, Voluntary Service and other administrative/clinical reporting individuals to the associate director.
Serves as the Acting Voluntary Service Chief and patient advocate.
Serves as Public Affairs officer.
Coordinates of all activities with other medical center programs and activities.
Responsible for developing and implementing organizational structures, operating plans and processes to achieve program goals.
Develops procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems and line or operating programs.
Reviews dissatisfied customer correspondence and/or external concerns and coordinates responses of involved services and/or individuals in a timely manner.
Responsible for coordinating and processing incentive awards.
Assists with the development and coordination of the facility training as assigned.
Serves as the senior management representative on the facilities hazard surveillance inspection resin to ensure compliance with safety regulations, environment of care issues and in preparation of Joint Commission surveys.
Performs other duties as assigned. Work Schedule: Full Time, Monday thru Friday, 8:00 am to 4:30 pm.
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required
50% or less - You may be expected to travel for this position.
Job family (Series)
Conditions of Employment
Must be a U.S. citizen
Subject to a background/security investigation
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
May be required to serve a probationary period
Selected applicants may be required to complete an online onboarding process
MINIMUM QUALIFICATIONS FOR GS-12:
To qualify for this position, you MUST have one (1) year of specialized experience directly related to the position. To be creditable, this experience must have been equivalent to at least the next lower grade level in the Federal Service that is directly related to the position. Specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: 1) Missions, organizations, programs, and requirements of health care delivery systems; 2) Regulations and standards of various regulatory and credentialing groups; and 3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. NOTE: Your experience and skills must be detailed in your resume to receive full credit.
You will be rated on the following Competencies as part of the assessment questionnaire for this position:
Planning and Evaluating
IMPORTANT: A full year of work is considered to be 35-40 hours of work per week.
All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .
There is no educational substitution at this grade level.
NOTE: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .
PHYSICAL REQUIREMENTS: The employee must be able to travel to local, statewide and nationwide meetings for the purpose of conducting, planning and continuing education. The individuals may also be required to spend numerous hours coordinating computerized data runs and performing data analysis.
The employee will normally work in an office setting; however, visits to all areas of the medical center will be required in the performance of duties. Some travel, both locally and nationally will be required.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at .
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online view the following link for information regarding an .
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position.
Please follow all instructions carefully. Errors or omissions may affect your eligibility.
Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:
Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors. Application of Veterans' Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligibles within each category. Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).
Background checks and security clearance
Drug test required
IMPORTANT: Please ensure your resume include up-to-date contact information (phone number(s), email address(s), etc.)
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
Please use this to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
Other Veterans Document
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit .
This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.
Veterans Affairs, Veterans Health Administration